Account Supervisor - Kelowna
Application Deadline: 18 August 2025
Department: Operations - Management(OPS002)
Employment Type: Full Time
Location: I10-D35_CA-BCIBC INTERIOR -SUPERVISOR DEPT
Reporting To: General Manager
Compensation: $50,000 - $60,000 / year
Description
As a Parking Account Supervisor, you will play a key role in managing day-to-day operations across multiple parking locations. You will be the primary point of contact for clients and landlords, oversee site maintenance and supply logistics, and support administrative and business development efforts. This position requires a proactive leader with strong organizational, communication, and supervisory skills.
Location Address Unit 200 -1420 St. Paul St, Kelowna BC
Key Responsibilities
Build and maintain professional relationships with landlords and property managers. Respond to and follow up on customer requests and issues in a timely and professional manner.
Oversee the tracking and resolution of incident reports and damage claims, including customer communication regarding safety and liability concerns.
Ensure accurate and timely delivery of necessary supplies to various locations.
Provide administrative and logistical support to Account Managers (detailed below)
Actively manage assigned parking locations, taking ownership of staff performance, client satisfaction, and report deliverables.
Contribute to business growth by identifying leads, engaging prospects, and managing sales cycles through to completion.
Other Duties: Perform additional responsibilities as assigned by management.
Administrative Duties
Must be fluent in Microsoft with extensive experience in Excel, SharePoint, Outlook, etc
Perform general admin duties including invoicing, PO issuing, monthly reports
Continual communication with Patrollers on any updates to their duties
Familiar with AP and AR
Provide information to customers on Monthly Parking
Process cash transactions and deposits
Correspondence and communication with all company departments as needed.
Other duties as assigned by manager
Ability to work independently and in a team environment
Must be mobile and able to attend client sites
Coordination of staffing for attended site based on regular manpower requirements and site activity.
Completion of paperwork related to invoicing and processing Patroller expenses.
Skills, Knowledge and Expertise
Diploma in Business Administration or related field a plus
Minimum 2 years of experience in operations, facilities, or account supervision
Strong supervisory and leadership skills
Excellent verbal and written communication skills
Ability to build and maintain strong client relationships
Proficiency in Microsoft Office and reporting tools
High level of energy, initiative, and a “can-do” attitude
Ability to work independently and as part of a team
Valid driver’s license with good driving record
Benefits
(Full-Time Employee Only)
Medical/Vision
Dental
Life Insurance
AD&D
STD
LTD - offered based on employee group
RRSP - offered based on employee group
EAP - offered based on employee group
Vacation
