Requisition Details:
Employment Status: Regular, Full-time (1.0 FTE)
Existing Vacancy: Yes - we're currently hiring candidates for an existing
vacancy in this position.
Job Summary:
The Director Operational Quality reports to the Senior Vice President Operations
and has a national focus. The role is responsible for driving data-driven
decision-making to support quality assurance, optimize processes, and strengthen
operational capability and efficiency in our care delivery operation. Succesful
candidates must reside in Ontario, Canada or Nova Scotia, Canada.
Key Responsibilities:
- Leads, mentors, and develops the Workforce Management Analytics and
Performance & Accountability teams.
- Effectively inform development and oversee management of and adherence to the
budget of the Workforce Management and Performance Accountability teams.
- Collaborates with the Senior Director Digital Information Systems to identify
and implement digital solutions that strengthen operational capacity and
performance while adhering to the guiding principles and standards
established by the Digital Information Systems team.
- Fosters a culture of accountability, continuous improvement, and innovation
within the team.
- Sets clear objectives, monitors performance, and supports professional growth
and development.
- Provides robust data analytics and decision support to teams across both
provinces to enhance performance and informed decision-making.
- Works collaboratively with Associate Vice Presidents, Home and Community Care
to optimize data use and funder reporting metrics.
- Supports strategic growth and partnerships by leveraging data insights to
develop informed recommendations that guide operational strategy.
- Supports labour and employee relations during bargaining by interpreting and
analyzing collective agreement provisions and assessing their operational
impacts.
- Identifies trends, forecasts resource needs, and supports data-driven
decision-making to enable effective and efficient workforce deployment.
- Develops dashboards and reporting tools that provide real-time insights into
workforce performance, resource utilization and operational efficiency.
- Drives process improvements to streamline and standardize operations across
both provinces, enhancing consistency and minimizing inefficiencies.
- Collaborates with cross-functional teams to optimize resource allocation and
service delivery models.
- Leads projects aimed at operational excellence, utilizing Lean methodologies
where applicable.
- Leverages data analytics to identify disparities in care delivery and
outcomes, supporting initiatives that advance health equity across diverse
populations and regions.
- Supports the implementation of technology platforms that enhance workforce
planning, optimize scheduling, and improve service delivery outcomes.
- Monitors emerging technologies and industry best practices to inform
strategic decision-making and drive innovation across operations.
- Conducts regular environmental scans to identify shifts in home and community
care needs, legislative changes, and evolving market dynamics that generate
actionable insights aligned with the strategic plan.
- Ensures alignment with the organization’s strategic plan while promoting the
optimal use of resources to achieve operational goals.
- Contributes to strategic planning initiatives by providing insightful
analysis and actionable recommendations.
Common Leadership Responsibilities:
- Promotes the strategy of VON and its role as an integrated community care
provider to all stakeholders and staff.
- Prioritizes and ensures alignment of emerging opportunities in the community
with the VON strategic plan.
- Provides leadership in navigating the requirements and complexities of
unionized and non-unionized environments.
- Coaches, advises, motivates, and provides leadership to staff; creates a
positive workplace.
- Promotes the Lean team management approach to ensure a common paradigm of
management and discipline of management practices.
- Ensures there are mechanisms for all staff to come together to hear of
organizational news and to provide feedback on what is working and what is
not working.
- Ensures all Districts have a plan to complete performance development and
learning plans with all staff.
- Promotes common approaches to orientation, learning, motivating, recognizing
and supporting staff when achieving organizational goals; such as meeting or
exceeding KPIs, meeting or exceeding milestones.
- Provides leadership and commitment to building client and family engagement
and following accreditation Canada Standards.
- Provides leadership in the promotion of a safe and healthy workplace ensuring
workplace conduct and activities are in accordance with the provincial
Occupational Health and Safety Act and Regulations, that KPIs related to
safety are regularly reviewed by management, that appropriate investigations
occur when needed, and plans to address issues are created and acted upon.
- Compliant with the VON Safety Management System, including all Safe Work
Practices and Procedures.
- Promotes work/life balance fostering professional excellence and personal
fulfilment and health.
- Promotes the use of technology-based systems for the capture, transformation
and distribution of knowledge.
- Abides by all confidentiality and protection of personal information
policies, regulations and practices and ensures appropriate safeguards are in
place in the Region.
External and Internal Relationships:
- Establishes effective working relationships and communications with VPs and
Associate Vice Presidents (AVP), Senior Directors, Directors, Senior
Managers, and, both operational and corporate, for process improvement work
progress.
- Collaborates with corporate teams as needed, to ensure all process
improvements or developments are legislatively and contractually compliant.
- Builds strong interpersonal relationships with peers and other key
stakeholders.
- Collaborates with external stakeholders, including funders in both provinces
to ensure reporting and continuous quality improvement requirements are met.
Education, Designations and Experience:
- Bachelor’s Degree in Engineering, Business Administration, Health
Administration, Data Analytics, or a related field (Master’s preferred).
- Minimum of 8 years of progressive leadership experience in workforce
management, operations analytics, or performance management, ideally within
healthcare or community services.
- 2 years’ experience in home and community care or community support services.
- Proven experience in team leadership, process improvement, and digital
transformation initiatives.
- Strong analytical skills with expertise in data visualization tools and
workforce management software.
- Exceptional communication, collaboration, and strategic thinking skills.
Others:
- A current and original copy of a satisfactory Criminal Records Check is
required.
- A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
- Ability to speak French is an asset in French Designated areas.
- Hybrid work model with travel required between provinces as necessary.
- Ability to work in a dynamic, fast-paced environment with multiple
stakeholders.
Working conditions and physical demands: This role requires a detail-oriented
approach in a dynamic environment, with physical activity including lifting,
carrying (using proper techniques), bending, reaching, kneeling, and other
movements that emphasize good body mechanics. Individuals in the role are
required to walk, sit, stand, and climb stairs throughout the day, with some
tasks requiring fine hand movements.
