Magnum’s Aluminum Truck Accessories division is looking for an Inside Sales / Customer Support Specialist to join their team. Reporting to the T/A Sales & Marketing Manager, the Inside Sales / Customer Support Specialist will be responsible for managing inbound and outbound sales inquiries, supporting customers with product or service-related questions, and ensuring seamless customer experience.
Core Job Duties / Responsibilities:
Direct point of contact for customer service-related inquiries via phone, and emails
Accept, respond to, and enter customer orders by inputting customer order information into ERP system
Respond to customer requests via phone calls and emails for pricing, availability, order tracking detail and information of products
Manage and resolve customer complaints in a timely and professional manner
Utilize various functions within the ERP system, such as creation of work orders, placement of orders, order promising, etc.
Assist sales team in meeting sales targets and established sales quotas
Monitor several reports such as Orders on Hold, RMA and Orders entered reports to ensure timely resolution of issues or handling delays
Maintain quotes provided by this position in CRM program and follow up on such quotes by expected due dates
Other duties as assigned
Additional skills:
Proficiency in speaking, reading, and writing English.
Excellent communication and problem-solving skills
Energetic and positive professional attitude.
Excellent stress management.
Ability to multitask in a fast-paced environment
Strong organizational and teamwork abilities
Product knowledge is an asset.
Proficient with Microsoft Office Suite and CRM software
