Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Do you want work-life balance? Do you want to be part of a cutting-edge team that is at the forefront of changing the way mining is done? Do you love problem solving and creating solutions for customers? If you answered yes to the above, we would love to hear from you! At Caterpillar, we value our people and are committed to providing challenging and fulfilling careers. Joining the Caterpillar technology team opens the door to a number of career opportunities that are not traditionally available in the mining sector. We are seeking motivated and versatile individuals to join our team to work with key customers at their remote mines. This role’s roster will align with our customers and may adjust based on which project you are currently focused on. As part of our onboarding process, you will go through a robust training program where you will learn all aspects of system operation, troubleshooting, and application of autonomy to a mining environment. Once you complete this training program, you will be well-positioned to support our customers in optimizing system performance. This role provides the opportunity to work along-side the world’s leading mining companies. Autonomy is a sophisticated investment, and the customers that use it are equally cutting-edge. This position gives management exposure to entry-level positions, as mining companies look to Caterpillar expertise to advise as best practices are implemented and new procedures are developed. With a global company like Caterpillar, there are international opportunities available. MineStar® Command is utilized in three different continents and has support facilities all over the world. Training and operational experience is enriched by global site visits and international collaboration. What you will do: Be a safety leader within Command for Hauling operations within the Mine Site. Implement and maximize autonomous Haulage system performance. Work on projects to ensure continuous improvement for mining operations within MineStar®. Become a trusted advisor for the customer through close collaboration internally and externally. Support and advise autonomous haulage system Supervisors, Builders, Controllers and Pit Technicians in all aspects of Minestar® performance, including minimizing downtime. Provide technical support to MineStar® Command System on-board maintenance Supervisors and Technicians. Support hardware and software installation and configuration through establishing Quality Assurance and Quality Control processes. Measure, benchmark and report on MineStar® Command System performance, and suggest opportunities for improvements. Develop best practice and improve processes related to autonomous mining dispatch system. Training program is tailored to the individual, which may include classroom training, on the job training and mentoring. Most MineStar Application Specialists work 7x7 day and night shift roster. Location is based in Kamloops British Columbia – driving to site. What Skills you will have: Technical Excellence: Knowledge of mining technology products and various application methods; ability to develop and provide solutions to significant technical challenges. Field Support: Knowledge of post-sales support; ability to support maintenance of hardware products. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Communication Skills: Excellent interpersonal skills and the ability to work autonomously as well as part of a complex team. Analytical Skills: Analytical skills that can be used to troubleshoot electronic systems to understand root cause. To be successful in this role, you will require the following attributes: • Ready for a new challenge. • Passionate about technology with some technical exposure. • Excellent interpersonal skills. • Strong analytical and problem-solving skills. • Ability to multi-task and thrive in a fast-paced environment. • Strong change management skills. • Attention to detail. • Mining experience • Customer relationship management • Data analytical • Problem solver • Exceptional time management • Ability to work autonomously as well as part of a complex team • Must be a self-starter with sound organization and prioritizing skills Top Candidates will also have: Degree in Mining Engineering, Mechanical Engineering, mining, or similar working background. Knowledge of mining technology products and product applications, including Fleet Management systems. Additional Information: This role is a customer site-based position at Teck’s Highland Valley Copper located in Logan Lake, BC. Applicants will assume this position at the applicable salary grade according to Caterpillar's Training Track standard process. Domestic relocation assistance is not available. Sponsorship is not available. What you will get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides: Competitive Base Salary Annual incentive bonus plan* Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) Defined Contribution Pension Plan Employee Share Purchase Plan Short and long-term disability coverage Life Insurance Employee Assistance Programs Posting Dates: July 29, 2025 - August 13, 2025 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
