The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining
technology that is transforming the Govtech industry by bringing governments and
their constituents together. We are on a mission to support our customers by
meeting the needs of their communities and implementing our technology in ways
that are equitable and inclusive. Granicus has consistently appeared on the
GovTech 100 list over the past 5 years and has been recognized as the best
companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local
government agencies and more than 300 million citizen subscribers powering an
unmatched Subscriber Network that uses our digital solutions to make the world a
better place. With comprehensive cloud-based solutions for communications,
government website design, meeting and agenda management software, records
management, and digital services, Granicus empowers stronger relationships
between government and residents across the U.S., U.K., Australia, New Zealand,
and Canada. By simplifying interactions with residents, while disseminating
critical information, Granicus brings governments closer to the people they
serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here [http://www.granicus.com/].
Job Summary:
This Business Analyst role lives within the customer engagement arm of the
Granicus’ Digital Services Implementation Team and is a key member of the
Implementation Services (IS) team. This team helps customers (government
agencies) create valued online services, and partners with customers to enhance
the way that government organizations support their communities through
strategic experience management. While this position may work with all products
in the Digital Services portfolio, the primary focus is on the AMANDA software
(Advanced Management and Data Automation).
As a Business Analyst, you will bridge the gap between our government clients'
business needs and the technical capabilities of the AMANDA software platform.
Leveraging your 5+ years of experience, you will collaborate closely with
cross-functional teams, including government stakeholders, software developers,
project managers, and quality assurance professionals. Your role will involve
gathering, analyzing, documenting, and communicating requirements, to drive the
successful delivery of AMANDA software solutions within the unique context of
government processes. Your insights and expertise will be instrumental in
optimizing government workflows, improving operational efficiency, and ensuring
client satisfaction.
Canada
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What Your Impact Will Look Like Here
- Work closely with government clients and stakeholders to understand their
specific processes, objectives, and challenges.
- Elicit, document, and prioritize clear and actionable requirements for AMANDA
software implementations and enhancements within the gov tech sector.
- Analyze and map current and future government processes to identify areas for
improvement and optimization.
- Create detailed business requirement documents (BRDs), functional
specifications, use cases, user stories, and process flow diagrams tailored
to government agencies.
- Ensure that requirements are comprehensive, well-structured, and aligned with
both government expectations and software capabilities.
- Facilitate effective communication between technical and non-technical
stakeholders, ensuring a shared understanding of requirements within the gov
tech context.
- Coordinate with software developers, project managers, and QA teams to
accurately translate government business requirements into software features.
- Participate in the testing and validation of AMANDA software solutions for
government agencies to ensure alignment with defined requirements and quality
standards.
- Collaborate with QA teams to develop and execute test plans, ensuring
comprehensive coverage of government-specific scenarios.
- Stay updated on industry trends, best practices, and advancements within the
gov tech sector.
- Identify opportunities for software enhancements and process improvements
based on government user feedback and evolving needs.
You will love this job if you have
- Are bilingual (English and French) – required
- Proven experience of 5 years as a Business Analyst, preferably working with
AMANDA software or similar enterprise solutions within the gov tech sector.
- Strong understanding of business process analysis, requirements gathering,
and documentation within government contexts.
- Excellent analytical and problem-solving skills, with keen attention to
detail.
- Effective communication and interpersonal abilities to interact with
government clients, developers, and project teams.
- Familiarity with software development methodologies (e.g., Agile, Scrum) and
project management concepts.
- Proficiency in using requirement management tools and software documentation
platforms.
- Ability to work independently and collaboratively within a team.
- Ability to manage conflict and influence decision-making at all levels of the
organization.
- Proactive and data-driven.
- Have experience working with remote teams
Security Requirements:
- Responsible for Granicus information security by appropriately preserving the
Confidentiality, Integrity, and Availability (CIA) of Granicus information
assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers,
their data, as well as taking all required privacy training in a timely
manner, in accordance with company policies.
- Must be willing and able to obtain/maintain a Secret-level security clearance
through the Government of Canada. Details regarding the requirements for a
Secret-level security clearance can be found on this website:
https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42
[https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42]
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Don’t have all the skills/experience mentioned above? At Granicus, we are trying
to build diverse, inclusive teams. We do not have degree requirements for most
of our roles. If you don’t meet every requirement above but are excited to learn
more, we encourage you to apply. We might just be able to find another role that
could be a perfect fit!
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving
the Confidentiality, Integrity, and Availability (CIA) of Granicus information
assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers,
their data, as well as taking all required privacy training in a timely manner,
in accordance with company policies.
The Team
- We are a remote-first company with a globally distributed workforce across the
United States, Canada, United Kingdom, India, Armenia, Australia, and New
Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for
everyone who wants to be
a part of our journey.
sometimes difficult issues ranging from mental health to work-life balance and
current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family,
parenting, and more.-=- - We bring in special guests from time to time to
discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our
digital solutions to make the world a better place — quite literally. We have so
many powerful success stories that illustrate how our solutions are impacting
the world. See more of our impact here [https://granicus.com/success-stories/].
Granicus is committed to providing equal employment opportunities. All qualified
applicants and employees will be considered for employment and advancement
without regard to race, color, religion, creed, national origin, ancestry, sex,
gender, gender identity, gender expression, physical or mental disability, age,
genetic information, sexual or affectional orientation, marital status, status
regarding public assistance, familial status, military or veteran status or any
other status protected by applicable law.
