The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining
technology that is transforming the Govtech industry by bringing governments and
their constituents together. We are on a mission to support our customers by
meeting the needs of their communities and implementing our technology in ways
that are equitable and inclusive. Granicus has consistently appeared on the
GovTech 100 list over the past 5 years and has been recognized as the best
companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local
government agencies and more than 300 million citizen subscribers powering an
unmatched Subscriber Network that uses our digital solutions to make the world a
better place. With comprehensive cloud-based solutions for communications,
government website design, meeting and agenda management software, records
management, and digital services, Granicus empowers stronger relationships
between government and residents across the U.S., U.K., Australia, New Zealand,
and Canada. By simplifying interactions with residents, while disseminating
critical information, Granicus brings governments closer to the people they
serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here [http://www.granicus.com/].
Job Summary:
This Technical Implementation Consultant role lives within the customer
engagement arm of the Granicus’ Digital Services Implementation Team and is a
key member of the Implementation Services (IS) team. This team helps customers
(government agencies) create valued online services, and partners with customer
to enhance the way that government organizations support their communities
through strategic experience management.
As a Technical Implementation Consultant, you will be an expert on the AMANDA
platform, and a key partner in the successful rollout of projects across North
America. You are a customer focused leader who works hand-in-hand with the
project management team to implement products and solutions that require a
higher level of technical knowledge (i.e. Web Services, internal and external
APIs, SMS products and additional product integrations) for new and existing
clients. Expert technical knowledge and enthusiasm for client success are
cornerstones of this role.
Canada
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What Your Impact Will Look Like Here
- Master the AMANDA platform – you will be the internal expert on the
implementation of the product.
- Serve as an advisor to the customer as they improve their online processes.
- Define features, phases, and solution requirements for customer
implementations.
- Provide specifications according to which the solution is defined, managed,
and delivered.
- Advocate and evangelize “best practice” approaches to client set ups to
ensure long term success and value for Granicus clients.
- Ensure implementations meet client specific missions and solve core
challenges around effective, efficient and engaging communications.
- In partnership with the assigned Project Manager, lead and manage multiple
Granicus technical product implementations and solutions on schedule and with
high quality.
- Clarify and drive implementation commitments.
- Collaborate with product, engineering and other technical stakeholders on
delivery of key solutions for the customer.
- Develop training and implementation documentation for customized
implementations.
- Conduct system training for client administrators and developers, when
applicable.
- Work closely with Process Designers (internal “builders”) and Project
Managers that interface with customers alongside you - to advise on progress
and share ideas.
- Ensure acceptance criteria are clearly defined and verify it matches the
requirements.
- Stay up to date on the latest process, IT advancements, and programming
languages to automate and modernize systems.
- Effectively communicate your insights and plans to cross-functional team
members.
- Prioritize initiatives based on business needs and requirements.
- Serve as a liaison between stakeholders and users.
- Assess the needs of each client; recommend and document solutions.
- Collaborate with product engineering on validating designs and producing
technical requirements for product enhancements when necessary.
You will love this job if you have
- BA/BS degree or equivalent experience in development.
- Have high level technical literacy and familiarity with a broad scope of
technologies used to build web applications, which helps determine how a
software solution fits into an organization’s current structure and assists
in the development of specifications and requirements.
- 5+ years of experience with APIs, PostGreSQL, MySQL, JSON, XML, HTML, CSS and
JavaScript.
- 5+ years of experience with Python.
- 2-5 years of experience with React.
- Have ability to analyze a process, and easily see the “if/then” in the
logic.
- Have ability to build online forms and/or workflow strongly preferred. You
know which fields need to be displayed on a form, and which questions are
context sensitive (e.g. children dates of birth to be requested only where
number of children is greater than zero).
- Demonstrate and ensure timely and thorough communication of strategy,
deliverable status, and results.
- Have ability to flex between the technical and business sides of your brain –
engineers and cross-functional team members alike love to work with you.
- Have ability to work with multiple cross-functional teams to build and
evaluate business cases to support product investment decisions.
- Have strong history of successfully facilitating technical implementations on
time.
- A problem-solver who can quickly change direction / update proposed solutions
based on updated client specifications or system limitations.
- Have a relentless commitment to prioritizing the most valuable work first.
- Have excellent communications skills – listening, verbal, and written.
- Can work both independently and as a member of cross-functional teams.
- You have a track record of functioning well in a fast-paced, dynamic
environment with competing demands.
- Value the importance of user experience.
- Have a passion for customers.
- Are bilingual (English and French) – preferred.
- Have served as a developer for high-touch clients.
- Have previous experience with the AMANDA product.
Security Requirements:
- Responsible for Granicus information security by appropriately preserving the
Confidentiality, Integrity, and Availability (CIA) of Granicus information
assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers,
their data, as well as taking all required privacy training in a timely
manner, in accordance with company policies.
- Must be willing and able to obtain/maintain a Secret-level security clearance
through the Government of Canada. Details regarding the requirements for a
Secret-level security clearance can be found on this website:
https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42
[https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42]
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Don’t have all the skills/experience mentioned above? At Granicus, we are trying
to build diverse, inclusive teams. We do not have degree requirements for most
of our roles. If you don’t meet every requirement above but are excited to learn
more, we encourage you to apply. We might just be able to find another role that
could be a perfect fit!
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving
the Confidentiality, Integrity, and Availability (CIA) of Granicus information
assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers,
their data, as well as taking all required privacy training in a timely manner,
in accordance with company policies.
The Team
- We are a remote-first company with a globally distributed workforce across the
United States, Canada, United Kingdom, India, Armenia, Australia, and New
Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for
everyone who wants to be
a part of our journey.
sometimes difficult issues ranging from mental health to work-life balance and
current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family,
parenting, and more.-=- - We bring in special guests from time to time to
discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our
digital solutions to make the world a better place — quite literally. We have so
many powerful success stories that illustrate how our solutions are impacting
the world. See more of our impact here [https://granicus.com/success-stories/].
Granicus is committed to providing equal employment opportunities. All qualified
applicants and employees will be considered for employment and advancement
without regard to race, color, religion, creed, national origin, ancestry, sex,
gender, gender identity, gender expression, physical or mental disability, age,
genetic information, sexual or affectional orientation, marital status, status
regarding public assistance, familial status, military or veteran status or any
other status protected by applicable law.
