At PointClickCare our mission is simple: to help providers deliver exceptional
care. And that starts with our people. As a leading health tech company that’s
founder-led and privately held, we empower our employees to push boundaries,
innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+
integrated partners, our platform serves over 30,000 provider organizations,
making a real difference in millions of lives. We also reinvest a significant
percentage of our revenue back into research and development, ensuring our
employees have the resources to innovate and make a lasting impact. Recognized
by Forbes as a top private cloud company and honored as one of Canada’s Most
Admired Corporate Cultures, we offer flexibility, growth opportunities, and
meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter
healthcare future; one that is human-first and accelerated by AI to create
meaningful and lasting change. Employees harness AI as a catalyst for
creativity, productivity, and thoughtful decision-making. By integrating AI
tools into our daily workflows, collaboration is enhanced, outcomes are
improved, and every team member has the proficiency to maximize their impact. It
all starts with our hiring practices where we uncover AI expertise that
complements our mission, and we continue to invest in training and development
to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To
learn more about PointClickCare, check out Life at PointClickCare
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connect with us on Glassdoor
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Travel to Office expectations
For Remote Roles: As this role is remote, there will be in-office events that
will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and
annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside
within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the
office with your specific team. This is a requirement for this role.
Position Summary
As part of the Professional Services, Practice Delivery team, the Software
Implementation Consultant will act as the principal liaison with the customer to
implement best practices to drive optimized business outcomes for the customer
within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will
be diligent, customer focused, agile, transparent and a strong communicator.
This individual will build relationships with our customers to become the
trusted advisor and counsel them on our solutions and recommended business
practices. The successful candidate will lead an in-depth analysis of the
customers’ desired business process, operations and practices and provides
recommendation for solution configuration and enhanced business practices. The
applicant should expect up to travel up to 30% on site travel to customer sites
and regional meetings anywhere in the U.S. or Canada.
The Software Implementation Consultant will report to the Practice Manager,
Professional Services.
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Key Responsibilities
- Principal implementation liaison on the project team translating and
documenting customer expectations, business processes and goals to ensure
implementation success
- Lead a detailed business discovery and develop recommendations to execute a
delivery approach that will drive outcomes and value
- Establish and maintain strong successful customer relationships by utilizing
excellent communication and collaboration skills
- Act as a trusted advisor to the customer, build strong partnerships to
develop implementation approaches that consider the impact to a customer’s
business and daily workflows
- Partner with internal stakeholders, including configuration and training
specialists, to create and execute implementation plans that are on-time and
with the highest quality to support customer satisfaction
- In collaboration with the project team, proactively anticipate, identify, and
communicate issues, risks, escalations, timelines and delays to ensure an
exceptional customer experience and successful implementation
- Lead, influence, advise and support customer change management strategies,
including the plans for user readiness and acceptance.
- Test, pilot, and document new professional services offerings
- Develop and maintain expertise and knowledge in multiple product offerings,
including the knowledge of the end-to-end solution and product value outcomes
- When needed, travel to customer on-site locations to lead and direct meetings
and presentations
Required Experience
- Post-secondary education in a technology related field, preferred
- Excellent communication, organizational and collaboration skills
- Consulting experience within a software organization performing workflow
analysis and developing and delivering recommendations to drive enhanced
business value and outcomes
- Experience working on a multi resource project team balancing milestones and
objectives efficiently and on time
- Proven ability to take accountability for a project, demonstrating
initiative, and delivering on commitments to ensure customer objectives are
met
- The ability to quickly learn new concepts and technologies and convert them
into customer solution value
- Self-starter, able to work independently, prioritize to deliver on time and
adapt priorities and a flexible approach to sharing client insights
- Ability to thrive in a high paced, complex team environment
- Must be results oriented, and demonstrate a can-do attitude with
adaptability, problem-solving and critical thinking skills
- 4+ years in a software implementation role
- Healthcare market experience, preferred
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$73,000 - $82,000 a year
Canada: At PointClickCare, base salary is one of the many components that make
up our total rewards package. The Canada base salary range for this position is
$73,000 - $82,000 +10% performance-based bonus and fulltime benefits, overtime
eligible.
Our salary ranges are determined by job and level. The range displayed on each
job posting reflects the target for new hire salaries for the position across
all Canada locations. Within the range, individual compensation is determined by
job-related skills and knowledge, relevant experience including professional and
lived experience, and/or work location. Your recruiter can share more
information about our total rewards package during the hiring process.
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LI-MG1
LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity
without discrimination or harassment on the basis of race, religion, national
origin, status, age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. PointClickCare
welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all
aspects of the selection process. Please contact recruitment@pointclickcare.com
should you require any accommodations.
When you apply for a position, your information is processed and stored with
Lever, in accordance with Lever’s Privacy Policy
[https://www.lever.co/privacy-policy]. We use this information to evaluate your
candidacy for the posted position. We also store this information, and may use
it in relation to future positions to which you apply, or which we believe may
be relevant to you given your background. When we have no ongoing legitimate
business need to process your information, we will either delete or anonymize
it. If you have any questions about how PointClickCare uses or processes your
information, or if you would like to ask to access, correct, or delete your
information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com [recruitment@pointclickcare.com]
PointClickCare is committed to Information Security. By applying to this
position, if hired, you commit to following our information security policies
and procedures and making every effort to secure confidential and/or sensitive
information.
