Hello. Is it YOU we’re looking for?
Cozy greetings from the Mysa team! We’re a company founded on people-first
culture, fueled by our mission to lead the global shift toward electrification.
Through the creation of life-simplifying smart HVAC controls for homes and
businesses, we’re helping our customers save energy, money, and the planet we
share.
We are looking to fill a Tech Support Specialist —HVAC role for our Customer
Experience team! This role requires the candidate to be located in Western
Canada and work standard business hours within the Pacific Standard Time (PST)
zone and be available to work on weekends.
This role is ideal for individuals with hands-on HVAC or low-voltage wiring
experience who are looking to transition into a remote, technology-enabled
support role, as well as for those with customer support experience and wiring
knowledge who are eager to grow and broaden their technical skills. As a Tech
Support Specialist- HVAC, you’ll assist residential and commercial clients with
the installation, troubleshooting, and support of smart thermostats and energy
management products, with occasional travel to site locations to support the
successful deployment of the Mysa HQ Platform.
In this position, you'll be a trusted advisor during critical customer
touchpoints—ensuring a seamless installation experience, resolving complex HVAC
system compatibility issues, and offering thoughtful guidance for both
low-voltage and line-voltage thermostat technologies.
\n
Role Overview:
- Lead Remote Installation Support:
Assist customers (homeowners and commercial clients) with the installation of
low-voltage thermostats via video, phone, or messaging. Provide expert-level
support in real time, ensuring safety, efficiency, and satisfaction.
- On-Site Support & Travel:
Travel to client locations (primarily across North America) as needed to assist
with HVAC integrations, especially those involving the implementation of Mysa's
B2B energy management system (Mysa HQ), smart thermostats, and auxiliary sensors
- HVAC Troubleshooting Expertise:
Diagnose and resolve installation or operational issues related to HVAC systems
including multi-stage heating/cooling, heat pumps, air handlers, and more.
Escalate engineering or firmware concerns appropriately.
- Line-Voltage Training & Support:
Learn and develop proficiency with Mysa’s line-voltage thermostat products.
Serve as a technical support bridge between traditional HVAC systems and newer
smart home integrations.
- Customer-Facing Education:
Deliver a high-quality onboarding experience to customers by clearly explaining
technical concepts, installation steps, and product features in a friendly and
accessible manner.
- Collaborate Cross-Functionally:
Partner closely with Customer Experience, Product, and Hardware teams to
identify field insights, improve installation documentation, and influence
product updates.
Document each customer interaction clearly and thoroughly in our internal tools.
Maintain up-to-date knowledge of system configurations and installation best
practices.
Your Star Qualities
- 2–5 years experience in customer support and hands-on experience in wiring.
Experience in residential or light commercial HVAC systems is a strong asset
- Good understanding of low-voltage wiring (24V), relays, and thermostat
circuits (C-W-R-Y-G terminals, etc.).
- Familiarity with line-voltage (120V/240V) systems is a strong asset or
willingness to learn.
- Knowledge of smart thermostat platforms and smart home integrations (e.g.,
Wi-Fi, apps, sensors).Comfortable using digital communication tools like
Zoom, Slack, and ticketing systems.
- Strong problem-solving and interpersonal skills with a customer-first
mindset.
- Ability to travel up to 25% of the time to assist with onsite installations
or pilot programs.
\n
More About Mysa
Since entering the North American market in 2018, our
thoughtfully-designed-in-Canada smart thermostats for electric heating or
cooling have been warmly welcomed into customers’ homes and hearts, garnering
thousands of 5-star reviews.
Recognized as a leading employer in the booming Canadian tech sector, we were
named the 2022 Tech Company of the Year by Tech NL, and have been recognized as
one of Atlantic Canada’s Top Employers for multiple years.
By creating innovative smart home tech to help our now-global customer base use
their home and business energy more efficiently, we’re living our mission to
fight climate change and build our electric future.
Why Join Our Team?
Simply put, it’s all about you. We recognize and respect you as an expert in
your field, and support you as you grow and thrive in your role. At Mysa, we’re
proud to provide perks like:
-Flexible paid time off (PTO)
-Flexible environment & hours
-Competitive salary structure
-Annual salary increases
-Employee Stock Option Plan
-Comprehensive Group Health Plan
-Employer-matched RRSPs
-Maternity & Parental Leave Top-Up Program
-Training & Development Allowance Program
-Health & Wellness Allowance Program
-Smart Home Tech Credit & In-Office Tech Allowance
…and more!
Mysa is an equal opportunity employer committed to promoting diversity and
inclusion across race, gender, sexual orientation, religion, ethnicity, national
origin, and all things that make us different and wonderful. Your application to
this posting is deemed consent to the collection, use, and necessary disclosure
of personal information to facilitate our recruitment process. We respect the
confidentiality and privacy of all of our applicants.
Interested in this role, but unsure if your “on-paper” qualifications match?
Apply anyway — we’re always looking for team members who break the mold.
Thanks for considering Mysa as your future work home. We’re excited to get to
know you.
