Director, Consumer Business, Digital Health, and Innovation

Dynacare • Brampton • 1d ago

Job Posting: Director, Consumer Business, Digital Health, and Innovation Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive. Are YOU our next Director, Consumer Business, Digital Health, and Innovation? The Director, Digital Health & Consumer Innovation is a key role on the Commercial Leadership Team in the Business Development and Client Solutions group, focused on building and leading execution of the overall strategy for customer facing digital health and consumer solutions that generate commerical revenue growth (both immediate and future) for Dynacare.

Status: Full-time Permanent Shift: Days Discipline: Product Work Style: Hybrid Location: Head office, Brampton Start Date: Asap Internal Posting Deadline: May 28th, 2025 Why Dynacare is an amazing place for YOU: Join an award-winning "Top Employer" with meaningful and impactful career opportunities Access a health and wellness benefits program that supports you and your loved ones Grow and thrive with a dynamic, successful company through internal mobility opportunities Invest in your future through RRSP match benefits and an employee stock purchase program Experience a collaborative, diverse workforce that prioritizes dignity and respect for all How YOU will make a difference: Develop / Refine / Execute Dynacare Digital Health and Consumer Innovation strategy including vision, product/platform portfolio and product roadmaps Develop overall Digital Health and Consumer Innovation vision and strategy that enables Dynacare to secure a leading position in an evolving Canadian Healthcare environment (i.e. increasingly public payor constrained, consumer centric, convenience oriented, etc.) Refine / Refresh Dynacare Plus roadmap as required and lead execution against highest priority roadmap features Develop Decentralized Collections platform strategy (with Support of Sr Product Manager) including prioritization of future products, revenue projections and business cases Collaborate cross-functionally (ITSS, PMO, CDQA, Operations, etc.) to gain support and secure resources to execute on digital health and consumer product roadmaps Identify additional opportunities for extensions of current direct to consumer products or new product concepts based on market trends and needs analysis Lead key Dynacare growth platforms including Digital Health Solutions, Decentralized Testing Platforms and other consumer health offerings to achieve revenue growth ambitions Exceed annual revenue targets for Dynacare Plus (Digital Health Solution), Dynacare InSight (Decentralized Collection Platform), and COT (Consumer Ordered Testing Solution) Influence organization cross-functionally to ensure successful implementation of optimal strategies for client conversion, and the delivery of a strong customer experience Identify opportunities to develop new / refine existing Digital Health Solutions and Decentralized Testing Platforms to support growth of Revenue Driver business lines Work closely with VP, BDCS&S and individual Business Line leads to identify, evaluate, define and prioritize high-revenue potential digital / decentralized product opportunities across Revenue Driver Business Lines Leverage external network to uncover additional high-revenue potential digital / decentralized product opportunities (e.g. virtual care); work with VP BDCS&S to prioritize Play leading role in shaping and refining Dynacare growth strategy Work collaboratively with VP BDCS&S to periodically refresh Dynacare Growth Strategy to capitalize on high potential growth driver business lines and new growth platform and growth lever opportunities Inspire, nurture and motivate Digital Health and Consumer Innovation, along with broader Business Development, Client Services and Solutions team Support Digital and Consumer Innovation product managers in continuing to develop their product management skill sets and capabilities Identify top talent on team and seek out opportunities to increase their visibility across the organization and opportunities for internal and external training Seek opportunities to mentor Dynacare staff (BD and others), helping them to learn from your previous experience What YOU bring to the role: Deep knowledge of, and experience in, the Canadian health care industry; ideally in commercial roles in the government-paid, 3rd party-paid and consumer-paid spaces An understanding of digital health and decentralized laboratory technologies and market outlook coupled with an in-depth understanding of Canadian and global healthcare systems and system trends A track record of success and exceptional revenue growth in an emerging healthcare business line Experience working in both nimble “entrepreneurial” organizations as well larger organizations with a unique understanding of when to apply learnings and approaches from each environment Experience working collaboratively and cross-functionally with diverse departments, including Laboratory Operations, Information Technology, Clinical, Finance and Business Development, as well as external partners Fluency in spoken and written English is required. French language skills would be an asset 10+ years of healthcare industry experience, ideally in a Business Development environment Undergraduate degree in business, science or related discipline (BComm, BSc) is a requirement; graduate training (MBA, PhD, MSc) would be an asset Experience acting as a trusted advisor to executives and business line heads in a top-tier strategy consulting role would be an asset Strategic mindset, business acumen/commercial awareness and the ability to define, communicate and solicit organization-wide support for a vision / strategy Outward focus with the ability to integrate, assimilate and synthesize large amounts of macro and industry trend data, drawing relevant inferences about current and future opportunities Ability to conduct and direct sophisticated data analysis aimed at uncovering opportunities or understanding the effectiveness of existing solutions Ability to identify, assess, prioritize opportunities and deploy resources using appropriate qualitative and quantitative criteria Expertise using product management approaches, tools and frameworks, and a demonstrated ability in disseminating these concepts to direct reports and across organizations Creativity to identify gaps in the environment and spearhead the development of products that meet an unmet need Ability to shepherd products from conception to market quickly and efficiently while ensuring they will deliver an excellent user experience Exceptional communication skills including the ability to storyboard, develop and deliver presentations and to produce persuasive written documents and business cases for an executive audience Ability to thrive in an ambiguous and constantly evolving environment, by structuring information and ideas, developing hypotheses and making timely decisions Ability to influence cross-functionally to advance a strategic direction, at times without positional authority Ability to navigate across functions to generate buy-in and support and to work through others to drive results Instinctual ability to drive results through direction and delegation, influence, and “rolling up one’s sleeves” when necessary Proven track record of developing thriving teams and nurturing top talent including, coaching, motivating, mentoring and development planning Ability to quickly develop professional credibility in a thought leadership / advisory capacity across all levels of an organization Ability to diplomatically challenge and validate or in-validate long held assumptions Instinctive ability to collaborate: know when to lead, defer, challenge, hold accountable Exceptional communication and listening skills Working Conditions: Normal office environment Travel required (20%) Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader. Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring process.