At PointClickCare our mission is simple: to help providers deliver exceptional
care. And that starts with our people. As a leading health tech company that’s
founder-led and privately held, we empower our employees to push boundaries,
innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+
integrated partners, our platform serves over 30,000 provider organizations,
making a real difference in millions of lives. We also reinvest a significant
percentage of our revenue back into research and development, ensuring our
employees have the resources to innovate and make a lasting impact. Recognized
by Forbes as a top private cloud company and honored as one of Canada’s Most
Admired Corporate Cultures, we offer flexibility, growth opportunities, and
meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter
healthcare future; one that is human-first and accelerated by AI to create
meaningful and lasting change. Employees harness AI as a catalyst for
creativity, productivity, and thoughtful decision-making. By integrating AI
tools into our daily workflows, collaboration is enhanced, outcomes are
improved, and every team member has the proficiency to maximize their impact. It
all starts with our hiring practices where we uncover AI expertise that
complements our mission, and we continue to invest in training and development
to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To
learn more about PointClickCare, check out Life at PointClickCare
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connect with us on Glassdoor
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LinkedIn
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Travel to Office expectations
For Remote Roles: As this role is remote, there will be in-office events that
will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and
annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside
within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the
office with your specific team. This is a requirement for this role.
As a Director of Product Management at PointClickCare, you will take the helm of
our expanding Health Plan and ACO portfolio. Your mandate is to transform a
proven suite of care-coordination, quality, and real-time data products into a
disciplined growth engine. You will reshape pricing and packaging, drive
adoption of new add-ons, and calibrate our product lines to meet the market’s
evolving needs.
You will pair commercial instincts with technical fluency while championing
modern, outcome-focused product practices. That means guiding teams to frame
customer problems, run rapid experiments, measure impact, and ship results that
move the business forward. You will mentor a talented set of Product Managers,
instill clear discovery and delivery rhythms, and foster truly empowered
cross-functional squads.
Day to day, you will partner with engineering on our clinical-data platform and
collaborate with Sales and Customer Success to achieve ambitious expansion and
retention goals.
If you thrive on unlocking upside in industry-trusted SaaS platforms, enjoy
coaching high-performing PMs in best-in-class product craft, and are comfortable
navigating the complexity of healthcare data, you will find this opportunity
both high-impact and career-accelerating.
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Key Responsibilities:
- Develop and communicate an inspiring product vision and outcome-focused
roadmap that aligns teams and executives while driving ARR growth, retention,
and attach rate across care-coordination, quality, and clinical-data
products.
- Coach empowered PM-UX-Engineering trios for each squad, providing clear OKRs
and accountability for outcomes, not just delivery.
- Drive deep customer understanding through continuous discovery, rapid
prototyping, user testing, and experiment design, coaching teams to validate
desirability, usability, feasibility, and viability early.
- Continuously analyze competitive landscape, market trends, and regulatory
shifts to inform differentiation, pricing, packaging, and product-calibration
decisions.
- Work shoulder-to-shoulder with Engineering and UX partners, framing customer
problems, testing solution approaches, and iterating until the team achieves
clear outcomes that work for our customers and our business.
- Lead and support product commercialization and go-to-market activities in
partnership with cross-functional stakeholders.
- Act as the portfolio’s primary representative and advocate with Marketing,
Sales, Customer Success, Compliance, and Finance, influencing as needed to
drive results.
Qualifications & Skills:
- Bachelor's Degree in business, computer science, or a healthcare-related
field of study.
- 8+ years experience in Product Management, with demonstrated experience
owning established SaaS products (= $20M ARR) and delivering measurable
revenue or retention.
- 3+ year experience managing and mentoring a team.
- Demonstrated mastery of outcome-driven product practices: discovery research,
rapid prototyping, experiment design, agile delivery approaches, and
post-launch analytics.
- Proven ability to reshape pricing, packaging, or tiering and drive
attach-rate or ARR improvements.
- High adaptability, bias for action, and resilience in ambiguous, high-growth
environments.
- Excellent communicator and cross-functional influencer, comfortable
presenting to executive audiences and external customers.
- Working knowledge of emerging AI tools and ability to coach teams on
leveraging AI to accelerate discovery, prioritization, and decision-making.
- Strong technical fluency - can partner effectively with engineering partners
on data pipelines, APIs, performance, and security requirements.
Bonus Skills:
- Direct experience in health-tech, payer/provider workflows, or other highly
regulated data domains
- Experience managing and mentoring software product managers preferably with
proven ability to grow and mentor others.
- Demonstrated success scaling product teams through rapid organizational or
market changes.
- Implemented AI-driven features to solve problems for customers in ways only
newly possible.
- Familiarity with FHIR/CCDA interoperability standards, TEFCA or comparable
data-exchange frameworks.
- Generative AI Code Assistants - Use of Generative AI Code Assistants (e.g.
Github Copilot) and knowledge of latest Generative AI Model capabilities
would be an asset.
\n
$187,000 - $208,000 a year
At PointClickCare, base salary is one of the many components that make up our
total rewards package. The CA base salary range for this position is $187,000 -
$208,000 + bonus or commission + equity + benefits. Our salary ranges are
determined by job and level. The range displayed on each job posting reflects
the target for new hire salaries for the position across all CA locations.
Within the range, individual compensation is determined by job-related skills
and knowledge, relevant experience including professional and lived experience,
and/or work location. Your recruiter can share more information about our total
rewards package during the hiring process.
\n
LI-Remote
LI-JP1
Tech F/L3
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity
without discrimination or harassment on the basis of race, religion, national
origin, status, age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. PointClickCare
welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all
aspects of the selection process. Please contact recruitment@pointclickcare.com
should you require any accommodations.
When you apply for a position, your information is processed and stored with
Lever, in accordance with Lever’s Privacy Policy
[https://www.lever.co/privacy-policy]. We use this information to evaluate your
candidacy for the posted position. We also store this information, and may use
it in relation to future positions to which you apply, or which we believe may
be relevant to you given your background. When we have no ongoing legitimate
business need to process your information, we will either delete or anonymize
it. If you have any questions about how PointClickCare uses or processes your
information, or if you would like to ask to access, correct, or delete your
information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com [recruitment@pointclickcare.com]
PointClickCare is committed to Information Security. By applying to this
position, if hired, you commit to following our information security policies
and procedures and making every effort to secure confidential and/or sensitive
information.
