Competition #2025-312-CPSupervisor, Language Services (2025-312-CP)Employment
Type:Contract Salary (ends Jan 31, 2026), Non-Bargaining Unit Work Hours:35
hours/week (M-F 9am-5pm)Work Setting:Onsite – Limited opportunities to work
remotely Salary:$65,000 - $69,000Application Deadline:July 16, 2025 by 11:59 pm
Program Overview – Language Programs, Community Programs
Newcomer Programs & Services has served newcomers and refugees in Toronto for
over four decades. Its mandate is to help newcomers and refugees settle, adjust,
and integrate into society. Funded by the three levels of government, WoodGreen
Newcomer Programs & Services operates English language training programs,
settlement services, employment support programs, mentorship, networking
activities, and social and recreational activities. The Settlement Counsellor is
responsible for supporting newcomers and their families in their integration
process by providing timely and accurate information and orientation,
facilitating attachments to vital key services and resources internally and
externally to help newcomers, including refugees, make informed decisions and
engage in social, economic, and civic life in Canada.
The Supervisor – Language Programs and Community Connections is accountable to
the Senior Manager of Newcomer Language Programs for assisting in the
operational planning, implementation, supervision, and evaluation of
high-quality, outcome-focused Language Training and Community Connections
programing at WoodGreen Community Services. The Supervisor provides direct
leadership to a team of 4–8 staff, aligning day-to-day operations with broader
program and organizational goals. The Supervisor also builds and strengthens
relationships with communities, public institutions, and private sector
organizations to expand the reach and effectiveness of programs. These programs
assist newcomers in settling and integrating into Canada while fostering a
welcoming, inclusive, and diverse community.
What You Will Do
- Assist Sr. Manager in the day-to-day operations of Language Services
activities in the onsite, offsite and virtual locations
- Directly supervise a team of 4–8 direct reports, ensuring alignment with
funder expectations and organizational priorities.
- Lead planning, delivery, and evaluation of Language Training and Community
Connections programming.
- Support program staff through mentorship, coaching, performance management,
and professional development.
- Develop and implement annual work plans and meet all qualitative and
quantitative key performance indicators.
- Conduct outreach and develop relationships with:
- Recent immigrants and newcomers
- Established residents and community volunteers
- Employers, professional bodies, and service providers
- Public institutions (libraries, schools, hospitals)
- Promote inclusive community-building and volunteerism through program
activities and partnerships.
- Assess newcomer needs and community demographics to identify service gaps and
opportunities.
- Plan and deliver in-person and online services using digital tools (e.g.,
social media, webinars, digital communication platforms).
- Design and execute quarterly outreach initiatives that build awareness and
engagement.
- Support communications and promotional efforts (flyers, brochures, social
media, reports).
- Ensure data collection, analysis, and reporting through tools such as HARTs,
CRM, MentorCity and iCARE.
- Lead partnership-building activities and mapping of existing community
support resources to enhance service coordination and client outcomes.
- Ensure compliance with IRCC guidelines, program targets, and WoodGreen
policies.
- Champion principles of anti-racism, equity, and community development in all
aspects of programming.
- Contribute to strategic initiatives, special projects, and broader Community
Programs unit goals.
What You Bring to the Team
- A relevant bachelor’s degree; TESL Ontario Diploma/Certification is an asset.
- 4 years of relevant experience in the non-profit sector with some progressive
leadership in adult education, working with newcomer communities and
internationally trained professionals
- Demonstrated success in supervising unionized teams through performance
evaluation, training, and development.
What Will Set You Apart
- Confidence and initiative to resolve issues, complaints and conflicts.
- Patience, compassion and sensitivity to deal with different cultures and
different levels of abilities with a strong commitment to principles of
diversity, inclusion, belonging, and equity.
- Excellent organizational and time management skills and strong attention to
detail.
- Proven experience in partnership-building and stakeholder relations across
sectors
- Excellent communication, organizational, and problem-solving skills
- High level of computer literacy including database management and digital
communication tools
- Ability to communicate in a second language is an asset.
WoodGreen is an equal opportunity employer. We are committed to providing an
inclusive and barrier-free selection process and work environment. If contacted
in relation to an employment opportunity, please advise our People & Culture
representatives at careers@woodgreen.org [\"http://careers@woodgreen.org\"] of
the accommodation measures required. Information received relating to
accommodation will be addressed confidentially.
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