A. M. Castle & Co. has over 130 years of experience as a leader in the metals
service center industry. We provide exceptional benefits, including but not
limited to: medical, dental, vision, 401K match, paid time off, paid parental
leave, employee recognition, disability benefits, and tuition reimbursement.
A.M. Castle & Co. is looking for a dynamic, motivated Inside Sales
Representatives to join their team in the Toronto, Canada location.
The Inside Sales Representative is responsible for supporting customer
relationships by providing product information, processing orders, and assisting
with day-to-day service needs to help drive customer satisfaction and sales
growth.
- Achieves sales and opportunity pipeline metrics which support achievement of
commercial sales profit / revenue goals.
- Responsible for servicing, up-selling and cross selling to existing
customers.
- Responds to general line customer inquiries via phone, fax or email and
provides efficient high level servicing to customer to maximize order and/or
problem resolution.
Examples include determining material availability, conformance to customer
requirements, quoting prices, and providing a reasonable delivery commitment
designed to obtain the customer's order.
- Initiates telephone calls to customers and potential customers to ensure all
opportunities are effectively progressed while appropriately managing and
owning sales pipeline. Solicits and/or follows up on previously quoted
business opportunities, qualified/marketing generated leads, referrals, and
dormant accounts.
- Handles customer calls relating to complaints on orders by investigating the
basis of complaint, referring problems to appropriate personnel, recommending
action to rectify problems, and following up to ensure resolution.
- Enters orders into the system and modifies or cancels as required. Uses
understanding of blueprint reading in order to interpret customer prints and
quote/enter orders according to customer requirements. May act as a technical
and market resource by counseling and advising customers.
- Cultivates a strong product and market knowledge, as well as knowledge of the
customer's business and end use of material. Utilizes creative and innovative
sales techniques to increase sales volume. Seeks opportunities for product
conversions and opportunities for value added selling.
- May arrange for outside purchasing of materials and services to fill customer
orders or items not in stock, or not normally stocked and/or used.
PHYSICAL DEMANDS/WORKING CONDITIONS:
- General office environment, PC use
- Heavy telephone use
MINIMUM QUALIFICATIONS:
REQUIRED EXPERIENCE: TYPE, SKILLS, AND YEARS:
-
One year of experience in sales support environment with customer
relationship and maintenance responsibility
-
Knowledge of sales techniques and processes
-
Strong customer service orientation with ability to initiate and sustain
productive business relationships with customers
-
One year of experience in sales support environment with customer
relationship and maintenance responsibility
-
Knowledge of sales techniques and processes
-
Strong customer service orientation with ability to initiate and sustain
productive business relationships with customers
-
Demonstrated sales and servicing skills with strong achievement orientation
-
Problem solving skills with ability to develop innovative solutions to
customer problems
-
Demonstrated mathematical understanding and application
-
High school diploma
PREFERRED QUALIFICATIONS:
- Inside sales experience within a metals service center
- Experience with Oracle sales order management system
- Understanding of distribution or manufacturing industry
- Solid business acumen with experience in a manufacturing or distribution
environment
- Demonstrated knowledge of raw materials and/or exposure to the metals
industry
Compensation & Benefits: $36/hr CAD
Language of work: English
Location:
- 2150 Argentia Road
- Mississauga, Ontario
- L5N 2K7
- Phone: 1 905 858 3888
- Fax: 1 905 858 3883
- Email: HRDept@amcastle.com [HRDept@amcastle.com]
Corporate Headquarters:
1420 Kensington Rd. Ste. 220
Oak Brook, IL 60523
We are an Equal Opportunity Employer
Please view Equal Employment Opportunity Posters provided by OFCCP
This is a full-time permanent position.
Company Overview: Founded in 1890, A. M. Castle & Co. is a global distributor of
specialty metal and plastic products and supply chain services, principally
serving the producer durable equipment, oil and gas, commercial aircraft, heavy
equipment, industrial goods, construction equipment, retail, marine and
automotive sectors of the global economy. Its customer base includes many
Fortune 500 companies as well as thousands of medium and smaller-sized firms
spread across a variety of industries. Within its metals business, it
specializes in the distribution of alloy and stainless steels; nickel alloys;
aluminum and carbon. Together, Castle operates service centers located
throughout North America, Europe and Asia.
