Enterprise Implementation Manager

Quandri • Vancouver • 1d ago

We’re Quandri, our mission is to unlock the world’s insurance data so brokerages and agencies can best serve their clients. Our Renewal Intelligence Platform is designed to help brokerages save time, increase profitability, and drive better outcomes for their staff, clients, and business.

We saw 3x ARR growth last year and have plans to continue to grow both revenue and our team this year. Named one of LinkedIn’s Top Canadian Startups [https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/] in 2024, we have already made a big impact on the insurance industry. However, what matters most is making our customer’s lives better one renewal at a time. We want you to be a critical part of that journey! We’re a hybrid company, with ? of our team in Vancouver and the rest distributed. For those in Vancouver, we have an office in Gastown that we expect people to be at three days a week. We understand both the advantages of some flexibility around personal lives, and the positive interpersonal effects of in-person collaboration.

Running a profitable personal lines book of business is harder than ever for insurance brokerages. Market conditions, rising costs, talent shortages, and staffing constraints are just some of the challenges that hinder profit margins, scalability, and exceptional client service. Trusted by 5 of Canada’s top 10 brokerages, Quandri is transforming the renewal process with AI-driven automation, enabling proactive workflows and delivering data-driven insights.

Today’s renewal process is often reactive, with brokers focusing on clients who request help rather than adopting a proactive, data-driven approach. Quandri is revolutionizing renewals by offering a platform that uses AI and automation to streamline operations. This allows brokerages to retain more business, enhance client and staff experiences, reduce E&O risk, and boost sales through upselling and cross-selling.

Are you looking to make an impact in your next role? How about transforming an entire industry? At Quandri, we’re unlocking new frontiers in insurance. To do that, we model our culture as a crew of interstellar astronauts. As Quandronauts, we’re committed to building a company that is diverse and multi-faceted. We’ve raised venture capital from top US and Canadian investors to help us achieve our mission, and are now scaling to achieve this.

About the Role:

We’re looking for a customer-obsessed, systems-minded Enterprise Implementation Manager to join our growing team. You’ll be the quarterback for onboarding strategic brokerage partners—aligning stakeholders, defining success metrics, managing deployment timelines, and ensuring user adoption.You’ll work cross-functionally with Product, Engineering, CS, and Sales to ensure our customers have a seamless, high-impact implementation experience. You’re a builder. You thrive on bringing clarity to chaos. You’re deeply organized, and excited by improving systems and scaling success.

What you'll do:

Lead end-to-end onboarding of enterprise customers (Epic/BMS or Policy Works experience a plus)
Own implementation lifecycle from contract signature to go-live
Build project plans, align technical/business requirements, and manage stakeholder expectations
Deliver high-touch onboarding experiences that drive adoption and long-term success
Build repeatable implementation playbooks, training assets, and workflows
Track implementations in HubSpot, Asana, Google Sheets; report key KPIs to drive alignment
Manage risks, dependencies, and timelines across cross-functional stakeholders
Be a product feedback loop—document customer pain points and enhancement opportunities
Partner with Product and Engineering to improve time-to-value
Advocate for customers and their use cases in roadmap planning

What you'll have:

5–10 years experience in enterprise SaaS implementation or customer onboarding
High preference for a background in BMS systems (e.g. Epic, Policy Works), insurance tech, or digital transformation
Track record of cross-functional project management—bonus for Asana, HubSpot, or Linear experience
Strategic mindset, strong communicator, and empathy-driven leader
Experience running structured implementations for mid-to-large brokerages or agencies
Ability to simplify technical concepts for varied audiences

Who you are:

You have high ownership and love building repeatable, scalable systems
You think like a product manager and speak like a trusted advisor
You’re energized by collaborating and connecting the dots across teams
You bring both strategic thinking and tactical excellence
You love feedback and are committed to learning and improving

Our Guiding Principles:

Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.
Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.

Compensation and Benefits

The range for base pay is $120,000 to $140,000 CAD which is dependent on level of experience, performance and choice of stock option compensation
Employee stock options based on experience level
Comprehensive health benefits, including Lifestyle Spending Account
Four weeks of paid vacation per year
Work anywhere in the world for 60 calendar days of the year