Company: ClaimsPro LP Branch Manager, Full-Time (Saskatoon, SK) Role Summary If you are a Senior or seasoned Claims Adjuster who loves doing what you do, and at the same time would like to start developing management skills in a small branch, this opportunity is for you. Under an enhanced commission structure, you will be expected to fully handle claims files, while at the same time lead a team of independent claims adjusters and support staff in Lloydminster, AB in achieving the branch’s revenue target. You will report directly to the District Manager. Competencies required to succeed • Management abilities -demonstrated skills to effectively manage people and service, using a fiscally responsible approach and an entrepreneurial focus • Leadership skills - the ability to lead people effectively • Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible • Business Acumen - the ability to initiate and contribute to business development through visibility, displaying of technical expertise and networking • Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion • Determination - the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations Responsibilities Financial Management • Responsible to meet or exceed revenue contributions and margins as applicable to the branch • Responsible for the management and collection of account receivables • Responsible for the management of adjusters billings and maintaining the level of interims as per company standards File Quality / Customer Service • In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards • Handle insured and client complaints, monitor and ensure resolutions reached • Review/analyze/sign adjuster’s reports, ensuring compliance/accuracy and efficiency Technical Expertise and Support • In conjunction with the other Subject Matter Expert Managers act in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims • Provides file review feedback and in some cases direction on file completion Adjuster Production • Manage budgeted revenue expectations in conjunction with individual adjuster production Employee Development • Coach and develop employees by providing on-going feedback on technical and quality issues • Prepare and discuss performance reviews with staff members • Support technical training and other development requirements Resource Management • Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team • Responsible for the recruitment and selection of adjusters for the branch • Provide leadership to cross-functional staff and ensure maximization of performance Education, knowledge and experience required • A combination of education and experience equivalent to a College or University degree with minimum 5+ years’ experience within the insurance services industry • Level 2 or Level 3 adjusters license is required • Proven management skills • Effective analytical skills • Proven adjusting skills • Effective written skills including those of a technical nature • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations • Strong commitment to ongoing education and learning • Demonstrated abilities in business development activities Environment/Work Conditions SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates. SCM Insurance Services (SCM), announced today that it won a Best Culture Award from Kudos. Read more: https://lnkd.in/gp3Pu2bN [lnkd.in] Kudos-Winner-Culture-Innovator-2024 In the rapidly evolving world of risk management services, SCM Insurance Services has distinguished itself as a leader in innovation and excellence. As Canada’s largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the SCM experience! Note: SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
