At PointClickCare our mission is simple: to help providers deliver exceptional
care. And that starts with our people. As a leading health tech company that’s
founder-led and privately held, we empower our employees to push boundaries,
innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+
integrated partners, our platform serves over 30,000 provider organizations,
making a real difference in millions of lives. We also reinvest a significant
percentage of our revenue back into research and development, ensuring our
employees have the resources to innovate and make a lasting impact. Recognized
by Forbes as a top private cloud company and honored as one of Canada’s Most
Admired Corporate Cultures, we offer flexibility, growth opportunities, and
meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter
healthcare future; one that is human-first and accelerated by AI to create
meaningful and lasting change. Employees harness AI as a catalyst for
creativity, productivity, and thoughtful decision-making. By integrating AI
tools into our daily workflows, collaboration is enhanced, outcomes are
improved, and every team member has the proficiency to maximize their impact. It
all starts with our hiring practices where we uncover AI expertise that
complements our mission, and we continue to invest in training and development
to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To
learn more about PointClickCare, check out Life at PointClickCare
[https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpointclickcare.com%2Flife-at-pointclickcare%2F&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586947941%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=dIKtrMG7L0sb%2FfLrFRvhcZAmfqfNXTXDTvMsoJkwGvM%3D&reserved=0] and
connect with us on Glassdoor
[https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.glassdoor.ca%2FOverview%2FWorking-at-PointClickCare-EI_IE452666.11%2C25.htm&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586978442%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=KVgSiL%2ByFmnpxTc5PmuErMwRNwDmTGqUzJIUSIm5fY0%3D&reserved=0]and
LinkedIn
[https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpointclickcare%2F&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586994867%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=AFNWMltUX65iQ5E5LFYOrA9bKP10SzKQ7jwcti57q2E%3D&reserved=0].
Travel to Office expectations
For Remote Roles: As this role is remote, there will be in-office events that
will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and
annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside
within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the
office with your specific team. This is a requirement for this role.
Position Summary:
PointClickCare is looking for an outstanding Senior Product Manager –
AIPlatform. In this role, you contribute to PointClickCare’s vision and strategy
for operationalizing AI Models, define and own roadmaps for AI Models in the
broader AI platform, and drive execution to ensure overall success with AI
Models across the entire product portfolio. To succeed in this role, you draw
upon your extensive knowledge and experience of AI in health data platforms
applying your experience with development, use in products, and adapting based
on customer feedback. You have a track record of building sophisticated and
transformative solutions – from discovery to implementation to delivery. You
bring a collaborative approach to this cross functional leadership role to
ensure successful outcomes for our customers, while optimizing time to value.
\n
Key Responsibilities:
- Understand and represent the needs of current and future users of AI models,
delivered in a broader AI platform.
- Contribute to strategy and multi-year AI Platform roadmap to enable products
and users to enable providers to deliver improved health outcomes, clinician
efficiency, and other business goals
- Collaborate with Engineering, User Experience, Technical Writers, and other
product managers leveraging modern agile processes and Design Thinking.
- Liaise with Product teams and other functions to ensure successful adoption
and support use in product launches and releases.
Key Strengths & Qualifications:
- 5+ years of Software Product Management experience. Preference for experience
with healthcare data and intelligence (ML, NLP)
- 2+ years working with ML/NLP, including experience working in production use
cases and adapting based on customer feedback
- Experience working with multiple product teams and data science teams on
complex AI scope.
- 2+ years working within a broader health data platform, either with
experience with commercial tools (Databricks, Snowflake, Microsoft Open AI
studio, Cloudera etc) or a custom-built data platform.
- Familiarity with Healthcare Data and its use across the range of
PointClickCare’s customer segments and users. Work experience with Health
Plans, EHRs, and Long Term Post-Acute providers is strongly desired.
- Familiarity with operationalizing AI Agents is strongly desired.
- Proven track record of managing products, innovation, and a general curiosity
and drive for building great products.
- Computer Science, Engineering, Information Technology, or related degree.
- Strong written and oral communication skills with internal and external
stakeholders.
- Solid understanding of Agile practices.
- SaaS, PaaS Cloud software experience.
- Generative AI Code Assistants - Use of Generative AI Code Assistants (e.g.
Github Copilot) and knowledge of latest Generative AI Model capabilities
would be an asset.
\n
$137,600 - $148,000 a year
At PointClickCare, base salary is one of the many components that make up our
total rewards package. The CA base salary range for this position is $137,600 -
$148,000 + bonus or commission + benefits. Our salary ranges are determined
by job and level. The range displayed on each job posting reflects the target
for new hire salaries for the position across all CA locations. Within the
range, individual compensation is determined by job-related skills and
knowledge, relevant experience including professional and lived experience,
and/or work location. Your recruiter can share more information about our total
rewards package during the hiring process.
\n
Tech D - P3
LI-Remote
LI-JP1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity
without discrimination or harassment on the basis of race, religion, national
origin, status, age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. PointClickCare
welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all
aspects of the selection process. Please contact recruitment@pointclickcare.com
should you require any accommodations.
When you apply for a position, your information is processed and stored with
Lever, in accordance with Lever’s Privacy Policy
[https://www.lever.co/privacy-policy]. We use this information to evaluate your
candidacy for the posted position. We also store this information, and may use
it in relation to future positions to which you apply, or which we believe may
be relevant to you given your background. When we have no ongoing legitimate
business need to process your information, we will either delete or anonymize
it. If you have any questions about how PointClickCare uses or processes your
information, or if you would like to ask to access, correct, or delete your
information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com [recruitment@pointclickcare.com]
PointClickCare is committed to Information Security. By applying to this
position, if hired, you commit to following our information security policies
and procedures and making every effort to secure confidential and/or sensitive
information.
