Company: 102150880 Saskatchewan Ltd./DBA Mercedes-Benz Regina Are you a strong leader? Do you enjoy maximizing production and controlling costs? Do you have a passion for the automotive industry? We are looking for a Fixed Operations Manager! The Fixed Operations Manager is responsible for the efficient, customer-focused operation of the dealership's service and parts department. They are responsible to maximize productivity, and control costs, while building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Fixed Operations Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. WHY WORK AT CAPITAL: Competitive compensation tied to performance Prescription, Dental, Eye Care, Paramedical, Life insurance Long term disability coverage Flexible work schedules to accommodate family commitments Maternity leave top-up program Employee Assistance Program Optional group RRSP Training and career development opportunities Employee discounts on parts, services and vehicles for you and your family ESSENTIAL DUTIES: Oversee the efficient operations of the Service Department including the safety, security and efficiency of its operation and staff are adhered to including all cleanliness and repairs are completed Oversee and manage the dispatching of all shop work with expressed interest on overall shop productivity, customer satisfaction and technician training without bias or prejudice Set department sales objectives and submit annual forecast and monthly profitability reports Provide leadership and management to all Service staff including all staffing, training and performance Interview, hire, and mentor service advisors and technicians Establish compensation and/or commission programs that support both the profit goals of the center, and provide enhanced employee motivation and reduced turnover Oversee the service operations are managed in accordance with customer service standards Handle elevated customer issues or complaints until resolution As a member of the Dealership team, consistently assist in developing and influencing all positive change necessary to grow the dealership Oversee the marketing and promotions of the Service & Parts Department QUALIFICATIONS: 5+ years of leadership experience in automotive service and/or parts operations. Similar experience in other industries such as agriculture, heavy duty, truck and trailer may be considered. Staff management and leadership skills Excellent communication, interpersonal, and organizational skills Exceptional customer service mindset with the ability to foster long-term client relationships. Advanced decision-making and problem-solving abilities Ability to prioritize and maintain professionalism during high-volume periods Self-driven to work independently with the ability to work effectively and collaboratively in a team environment Working knowledge of Tekion or other Automotive software is an asset Valid driver license with an acceptable driving record At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location. Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process. There is one clear answer on how we’ve become a leading provider in the automotive industry. It is the people at Capital Automotive Group who make us who we are. They come from a variety of professional backgrounds, at all career levels from the most junior to the most senior. If you share our commitment to doing what’s best for our customers, enjoy working in teams and hold yourself to the highest ethical standards, you will fit right in.
