Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Ticket Seller/Scanner works primarily at the South Okanagan Events Centre as well as occasionally at the Penticton Trade and Convention Centre. This position will assist guests in a friendly, courteous, and professional manner with ticket scanning and ticket purchases as applicable.
This role pays an hourly rate of $18.00-$22.00 CAD
Benefits for Part-Time roles: Pension matching
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
Responsibilities
Arrives for each scheduled shift on time, in uniform and ready to work
Attentively listens to guests’ questions and requests
Provides kind and courteous customer service for all guests
Provides accurate information to guests relative to events being held in the building including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility, if applicable
Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete, if applicable
Handles payment transactions whether by cash or credit card in an accurate, efficient and timely manner, if applicable
Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs receipt or with regard to cash purchases any change is counted back to the guest, if applicable
Provides tickets to guest and requests guest to review the tickets to ensure the date and time of the event are as requested, if applicable
Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank, if applicable
Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or if necessary contacts Supervisor/Manager to assist guest
Welcomes guests to the venue and directs them to expedite the flow of guest traffic
Scans guest tickets and directs guest to the appropriate area of the venue for their seating
Watches for ticketing issues and reports them to management
Other duties as necessary to assist with the ticket selling and scanning process
Qualifications
Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
High school diploma/GED preferred
Basic computer skills ideally with a computerized ticketing system and POS system, if applicable
Previous cash handling and/or retail experience, if applicable
Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions, if applicable
Excellent customer service and communication skills
Ability to keep accurate and legible records, if applicable
Ability to work flexible hours including nights and weekends and holidays
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
