We are BLG: Canada’s Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience. We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development. Learn more about us at www.blg.com. BLG’s EMER team is recruiting for a resourceful and dynamic individual with a growth mindset that can help solve for today while building for the future. Come experience the momentum with BLG! In this role, the Specialist, Legal Operations works under the supervision of the Client Responsible Attorney for one of BLG’s key clients. The Specialist is responsible for coordinating the matter intake processes and matter management of this portfolio and collaborating with key stakeholders to ensure compliance with the client terms. This strategic role requires focus, flexibility, and the initiative to proactively seek and implement improvements for day-to-day client service delivery. You will support the key client and the BLG legal team with all aspects of their practice management, operational and commercial excellence. We need a highly resourceful individual with a dynamic and professional presence, self-motivation, and strong project management skills. Right from the start, you will have access to exceptional opportunities, working with a supportive team focused on providing you with meaningful opportunities to tailor your career path in order to reach your full potential. The key responsibilities of this role are: Practice Management and Operational Excellence Deliver detail-oriented practice coordination and exceptional service for a key client, in line with BLG’s client service standards Coordinate new matter intake, including liaising with business teams to manage conflicts, rates, and fixed fees, and establish best practices for efficient matter opening Manage and triage key client emails using efficient systems aligned with lawyer preferences Provide frontline assistance and issue resolution across all aspects of key client’s operations Understand the full legal matter lifecycle and related internal processes supporting matter progression to completion Act as liaison between the practice and business functions (e.g., legal operations, pricing, conflicts, billing/eBilling, collections) to streamline communication and drive efficiency Regularly review matters to provide lawyers with status updates, manage deadlines, and collaborate with stakeholders (client, lawyers, paralegals, assistants, and Business services teams) to ensure timely execution Apply project management skills to oversee all key client matters and workflows, track deadlines, and ensure timely, on-budget completion Represent the practice professionally in client interactions, including coordinating meetings, preparing reports, and triaging inquiries related to matter management and client terms Leverage legal technology to optimize productivity and client service (e.g., Iridium for metrics, budget management tools, billing/eBilling platforms) Proactively escalate complex issues or inquiries to the appropriate legal team member The Specialist, Legal Operations will also perform billable work as required by the Client Responsible Attorney. Acknowledging there is an initial ramp-up period, the annual billable target of 600 hours will be flexible during the first 6-12 months. Subsequently, billing expectations will be reviewed annually, aligning with the practice's business needs. Commercial Excellence Act as commercial manager of key clients' portfolio and all activities related to account and matter set up, client terms adherence, time recording, billing/eBilling, and collections Manage key client’s Outside Counsel Guidelines, share key terms and time entry best practices with the legal team, and ensure compliance by reviewing dockets and bills monthly Work with Legal Operations team to support the scoping and budgeting process, and develop and implement matter plans where required by key client’s Outside Counsel Guidelines Work closely with finance teams to ensure seamless billing for key client to adhere their guidelines Collaborate with the relevant business functions for account management such as rate renewals, fixed fee development, resolving issues with rate and invoice rejections, or tracking payments and managing collection of overdue accounts What you will bring to this role: Post secondary education in business or legal studies Project Management or Legal Project Management Certification, an asset Experience working in a Law Firm or applicable transferable experience in professional services roles in law, project management, or finance Excellent interpersonal and communication skills with ability to work with key stakeholders at all levels Advanced working knowledge of Microsoft Word, Outlook, PowerPoint, Excel Strong aptitude for learning emerging technologies in legal technology and data management, staying current with industry trends Superior organizational and problem-solving skills Ability to develop strong strategic/financial analysis skills Proven project and time management skills and ability to multi-task and manage a variety of concurrent projects A strong work ethic and commitment to excellence What does BLG have to offer you? A hybrid working environment with technology reimbursements to support digital working Certification in Legal Project Management (LPM) Access to our market leading mentoring program A talent development framework that helps you develop your desired career path, including access to training and continued education opportunities Exceptional workplace diversity and inclusiveness programs A competitive compensation and benefits package, including a day off to volunteer and access to wellness platforms and programs The Specialist will gain highly valuable skills to support future growth opportunities in roles that encompass the strategic, financial, and operational aspects of a large Canadian Law Firm. BLG is committed to building a diverse workplace reflective of the communities we serve and to fostering an inclusive culture where Firm members feel valued, respected and inspired to thrive as their authentic selves. We value diversity of thought and the unique skills, perspectives and experience each individual brings to BLG. We welcome applications from all qualified candidates and encourage applicants from members of groups that have been historically underrepresented, including but not limited to First Nations, Métis and Inuit Peoples, racialized individuals, persons with disabilities, people who identify as women and/or LGBTQ2S+. We also strive to provide an accessible candidate experience. Please let us know if you need any accommodations during the recruitment process. We are BLG: Canada's Law Firm. We pride ourselves on having outstanding, talented people and delivering an exceptional client experience. We are a future-minded firm, delivering high-value advice and known for our commitment to innovation, diversity and inclusion, community involvement and talent development. Our culture is one of curiosity, firm-wide collaboration, mutual respect, dedication and continuous improvement. We look forward to hearing from you and exploring how you can contribute to our team. For more information, visit us here.
