Knix is an award-winning intimate apparel and activewear brand that is
re-inventing intimates for real life. Through our innovative products and our
engaged community, we are empowering people everywhere to be unapologetically
free. Launched in 2013, we are one of the fastest-growing intimate apparel
brands in North America and are globally recognized as an innovator within the
apparel space. We reach over 3 million customers through our online stores,
Knix retail locations across North America and channels such as wholesale and
Amazon. We are revolutionizing the apparel industry with our best-in-class
customer experience, innovative products and brands Knix and Kt by Knix. Come
join us if you are looking for a purpose-driven and authentic career!
We are looking for a Part-time Key Lead who will create a comfortable and
uplifting environment for customers as they explore the store and Knix’s product
line. Actively listening to their needs and preferences, you expertly guide the
customer experience from greeting to fit to purchase. You are passionate about
coaching and mentoring others you work with and are not shy about giving and
receiving feedback. You set goals and you see them through. You are intuitive,
enthusiastic, and able to leverage your love for Knix to drive sales goals and
enhance customer loyalty.
Knix is one of the fastest-growing companies in Canada! This is a fantastic
opportunity to do meaningful & impactful work and to be part of an organization
that is empowering people everywhere!
Location: 6551 Number 3 Rd Unit 1586B, Richmond, BC V6Y 2B6
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What's in it for you (Benefits & Perks):
- Competitive Base Salary plus Monthly Bonus!
- Health benefits program that starts on your first day
- Parental Leave Top-Up Program
- Access to a mental health & wellness platform that offers therapy and
coaching sessions
- A one-of-a-kind culture that is committed to fostering an inclusive and
diverse workplace where all our team members can bring their whole selves to
work
- Generous employee discounts that offer up to 50% on your favourite Knix
products
- Opportunities for monthly, quarterly, and semi-annual awards and recognition
- Opportunities to advance in your career - We are growing!
About you:
- You have a pulse on what Knix customers want and know how to engage and
delight them.
- You thrive in a dynamic environment and have the ability to think on your
feet.
- You understand what we all experience in fitting rooms and are a natural at
making others feel comfortable.
- You’re a born team player and always look for ways to help the group succeed.
- You’re passionate about our customers and inspired by Knix and our mission.
- You’re able to handle difficult customer facing conversations and
interactions.
- You’re a results-oriented and process driven individual.
Reponsibilities:
- Create a comfortable and uplifting end-to-end experience for all Knix
customers.
- Following province re-opening, plan and execute store events to build
community and drive sales.
- Actively listen to customer preferences and recommend products they’ll be
sure to love.
- Lead product fittings to ensure our customers buy the correct size the first
time.
- Stay knowledgeable on our growing product assortment – and wear it, too!
- Coach and develop Sales Associates, ensure you are promoting a positive and
fun working environment.
- Get involved with staff training, general operational needs (like ordering
shop supplies) and shop events.
- Ensure all products are merchandised effectively to reflect our brand and
drive sales.
Qualifications:
- 2+ years’ experience in a retail and/or customer service environment
- Previous experience in a lead or senior role is preferred
- Passion for creating exceptional customer experiences.
- A warm demeanour with a “get it done” approach.
- Resourceful with a keen ability to resolve customer issues.
- An affinity for our product line, and a belief in the Knix mission!
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$21.55 - $21.55 an hour
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LI-ONSITE
How we Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong
belief in our mission. Our people are naturally curious and ambitious by nature.
Employees feel respected and supported at Knix. We take an inclusive and
equitable approach offering the same interview experience to every candidate we
meet with. Knix is an equal opportunity employer, we celebrate everyone and
their intersecting identities. We know and believe that diverse and inclusive
teams empower us to make better decisions and inspire innovation so that we can
better serve our customers and community. We are committed to providing
reasonable accommodations and will work with you to meet your needs. If you are
a person with a disability and require assistance during the application
process, please don’t hesitate to reach out! We celebrate our inclusive work
environment and welcome members of all backgrounds and perspectives to apply.
