Program Manager, Workplace Experience
Position Profile
Responsible for overseeing and managing various HR programs and initiatives, ensuring they align with organizational goals and comply with Canadian laws and regulations. Oversight of HR programs and initiatives that align with organizational goals. This role involves administrative tasks in support of Ricoh Canada benefit programs, HR technologies, onboarding and compliance to ensure efficient processing of daily human resources operations.
Job Duties and Responsibilities:
Provide support to field Human Resources and Payroll team members relating to benefit plan administration, human capital management system processes, new hire onboarding and maintenance of work permits and government clearance
Provide directions to team leaders and team members to enable self-service and awareness of policies and programs
Collaborate, cascade and execute Ricoh initiatives
Contribute to and support wellness, process improvement, and team member engagement
Serve as source for legal issues ensuring compliance with federal, provincial and local employment labor laws
Manage government clearance process for Basic, Reliability and Secret clearances, maintain accurate records and documentation for renewals
Perform administrative tasks in support of all Group Benefit programs – monthly benefits billing process and monthly premium authorization for all benefit plans, coordination of annual earnings calculation for carrier renewals with payroll operations team
Administer benefit plan processes and provide resolution for matters such as claim disputes, premium deductions, enrollment/eligibility issues, life events, appeals and entitlement for leaves of absence
Liaison with SunLife and various other vendors regarding benefit inquiries and administrative issues
Research policies and programs and update RWorld with policy changes timely
Collaborate with HR Technology team and generate reports from HCM as needed to support Canadian HR Team.
Provide ongoing feedback HR teams to assist in project plan updates, presentations, data analysis, etc.
Support and champions organizational change initiatives. Quickly apply new ideas to adapt to changing work demands.
Qualifications:
Post secondary education or equivalent experience
5 years of overall experience
Minimum of 3+ years HR/Benefits related experience
Proficiency in MS Office Suite is required
Skills:
Attention to detail and excellent organizational skills.
Ability to multi-task and prioritize.
Ability to work in a team-based environment.
Ability to interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information, which may be of a technical nature.
Working Conditions, MENTAL AND PHYSICAL DEMANDS
Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information.
Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
