At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The claims service representative is responsible for obtaining first notice of loss reports for auto and property claims. The individual handles customer questions on process, policies, and next steps, and updates claim information. Key Responsibilities • May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed • Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards • Receives, screens, and routes incoming telephone calls and other electronic correspondence • Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers • Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.) • Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing Education • High School Diploma or GED (Preferred) Experience • 0-2 years experience (Preferred) Supervisory Responsibilities • This job does not have supervisory duties. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you. About Us
