Responsibilities:
Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Sales Representatives and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.
Requirements:
Minimum 3 to 5 years within customer service and inside sales experience with a customer focus.
Experience within a manufacturing facility and warehouse environment preferred, with the ability to multi-task and work in a fast-paced environment.
Foundational understanding on shipping/receiving and logistics with a high attention to detail and organizational skills.
Sage X3 experience or equivalent ERP system experience preferred.
Microsoft Office Suite- basic to above-average computer skills including Excel.
Associate or bachelor's degree preferred but not required.
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication.
