Requisition Details:
Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Assisted Living
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On Call: Yes
Existing Vacancy: Yes - we're currently hiring candidates for an existing
vacancy in this position.
Job Summary:
The Manager Home and Community Care (HCC) provides professional and practice
leadership to staff and is responsible for ensuring the provision of safe,
effective quality client care within their program area(s). The position is
accountable for working as part of an integrated Regional management team to
ensure the successful execution of site operational goals and for managing the
delivery of in-home care services, staff hiring, supervision and training and
client service programs and team operations
Key Responsibilities:
- Directs and monitors delivery of client care services and day to day
functions and performance of the staff for single or multiple programs in
accordance with current regulatory guidelines and VON policies, procedures
and standards.
- Assists staff to complete risk assessments, investigations of issues,
injuries and reporting related to client or employee incidents.
- Monitors performance related to funder expectations regularly and contributes
to the development and implementation of quality improvement activities to
achieve performance targets through monitoring of reported services.
- Guides new employees through the orientation process and ensures all
probationary reviews and stay interviews are completed.
- Applies a working knowledge of the relevant collective agreements and
application of local labour rules in daily decision-making activities.
- Participates in budget preparation, financial performance management and
measurement reports.
- Participates in local, regional or national team or committees as required
such as Quality Care and Service, Joint Occupational Health and Safety,
Accreditation, Recruitment and Retention.
- In collaboration with internal stakeholders, develops team procedures and
guidelines to ensure best practices are met in the completion of all tasks or
programs.
- Builds and sustains strategic relationships with current, new and prospective
VON partners, and community organizations.
- Receives and documents all employee, family and client complaints or issues
related to service delivery; engages other VON managers in resolving the
issue or complaint and escalates, if required, to the appropriate Director.
- Participates on the on-call rotation as required.
- Ensures occupational health and safety policies, programs and activities are
performed by staff, in compliance with VON’s health and safety policies and
guidelines and the Occupational Health and Safety Act.
- Assesses and documents community needs and assists in developing business and
funding proposals to meet emerging opportunities.
- Provides support for department presentations and reports.
- Works in collaboration to ensure staff are trained and competent within their
roles.
- Completes reports for internal and external stakeholders conducting relevant
analysis and ensuring timely submission.
- Completes risk assessments, investigations of issues, incidents or injuries
as required.
- Facilitates front line staff development and growth using a team approach and
working in concert with the practice leaders and educators to facilitate
excellent outcomes for quality care delivery, client service and provider
safety, and service provider competence. This includes and is not limited to
use of competency assessments, annual performance development plans,
individual learning plans, referral to practice educators and on-going
mentorship.
- Provides service provider personnel with access to clinical advice, support
and clinical reference resources
- Additional responsibilities as assigned.
Common Leadership Responsibilities:
- Promotes the strategy of VON and its role as an integrated community care
provider to all stakeholders and staff.
- Prioritizes and ensures alignment of emerging opportunities in the community
with VON strategic plan.
- Provides leadership in navigating the requirements and complexities of
unionized and non-unionized environments.
- Coaches, advises, motivates, and provides leadership to staff; creates a
positive workplace for staff.
- Promotes the LEAN team management approach to ensure a common paradigm of
management and discipline of management practices.
- Ensures there are mechanisms for all staff to come together to hear of
organizational news and to provide feedback on what is working and what is
not working.
- Ensures the completion of performance development and learning plans for all
staff.
- Promotes common approaches to orientation, learning, motivating, recognizing
and supporting staff when achieving organizational goals; such as meeting or
exceeding KPIs, meeting or exceeding milestones.
- Provides leadership and commitment to building client and family engagement
and following Accreditation Canada Standards.
- Provides leadership in the promotion of a safe and healthy workplace ensuring
workplace conduct and activities are in accordance with the provincial
Occupational Health and Safety Act and Regulations, that KPIs related to
safety are regularly reviewed by management, that appropriate investigations
occur when needed, and plans to address issues are created and acted upon.
- Compliant with the VON Safety Management System, including all Safe Work
Practices and Procedures.
- Promotes work/life balance fostering professional excellence and personal
fulfilment and health.
- Promotes the use of technology-based systems for the capture, transformation
and distribution of knowledge.
- Abides by all confidentiality and protection of personal information
policies, regulations and practices and ensures appropriate safeguards are in
place in the Region.
External and Internal Relationships:
- Regularly liaises/communicates proactively and constructively with various
members of the home care and clinical management teams.
- Develops effective internal relationships across departments to facilitate
department objectives and responsibilities.
- Interacts with Client Organizations such as LHIN, CCAC, District Health
Authorities, Ministries of Health and community health, social and service
agencies.
Education, Designations and Experience:
- Bachelor or Post-Secondary education in a related field.
- A minimum of 5 years’ experience in functional area.
- A minimum of 2 years’ experience managing others.
- Experience in community work and working with community partners in a
collaborative way.
- Experience engaging with municipal, provincial and national external groups
in a related field.
- Experience in negotiation, conflict management, financial management and
working with staff and volunteers.
- Experience working in a unionized environment is an asset.
Skill Requirements:
- Excellent critical thinking, assessment and problem-solving skills.
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Proficient in using Microsoft Office software, including PowerPoint, Word,
Excel, and Outlook.
- Demonstrated ability to effectively structure daily work activities with
minimal supervision.
- High level of organizational and interpersonal skills.
- Able to work under pressure in a fast-paced environment while balancing
competing priorities.
- Ability to exercise innovation and identifying opportunities by practicing
LEAN principles and methodologies.
- Strong public relations and networking skills.
- Demonstrated skillsets in leadership, and team building.
- Ability to accept and facilitate change.
Other:
- Must have a personal vehicle or access to reliable transportation and possess
both a current driver’s license and proof of vehicle insurance, if
applicable.
- A current and original copy of a satisfactory Criminal Records Check.
- A Vulnerable Sector Search and/or a Child Abuse Registry Check may be
required.
- Willingness to travel regularly during the day as well as periodically
overnight(s) to support sites and attend meetings.
- Ability to speak French is an asset in French Designated areas.
- Available to work flexible hours.
Work conditions and physical demands: This role requires a detail-oriented
approach in a dynamic environment, with physical activity including lifting,
carrying (using proper techniques), bending, reaching, kneeling, and other
movements that emphasize good body mechanics. Individuals in the role are
required to walk, sit, stand, and climb stairs throughout the day, with some
tasks requiring fine hand movements.
Attention Current Employees (Internal Applicants): If you are applying to a
unionized position and you are a member of its bargaining unit, please be aware
that this posting may remain open beyond the deadline if there are not enough
applicants to fill the position(s). If the posting remains open after the
initial deadline, VON may close the posting at its’ discretion or a rolling
deadline equivalent to the posting period specified in your Collective Agreement
will be deemed, and each successive period will be treated as a separate posting
for purposes of comparing seniority between candidates.
