WHO WE ARE: Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our clients. We help Canadians find the right solution to meet their needs through a variety of products and services. We are committed to fostering a diverse, equitable and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. WHY JOIN US? Because we offer our employees a variety of benefits such as: Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely. Professional development with our eLearning online courses: Paid training, excellent coaching to develop your leadership skills and business skills. Employee discounts: Phone plans, gym membership and car and home insurance, and many retail discounts with Perkopolis. Education Support up to $3000. We offer 3 weeks’ vacation and an additional 6 days to use at your convenience (wellness days) Pension program up to 6%: automatic 3% company contribution, and up to 3% more to match your contribution. Comprehensive benefit package; medical and dental benefits, adjustable to your needs (with access to virtual healthcare) Shift premium as follows: We offer a 10% premium (of regular hourly rate) which will be paid for all hours 50% or more of the total hours worked: Monday to Friday after 5pm and hours worked on weekends. YOUR ROLE: The position involves providing support to our branches for all requests related to our customers' accounts. As well as identify and diagnose technical issues, guiding internal customers through solutions. Escalate more complex technical questions by opening tickets. Provide basic support and assistance with customer account financial inquiries. YOU MUST BE AVAILABLE TO WORK THE FOLLOWING HOURS: • Monday, Wednesday and Friday from 7:30 a.m. to 8:30 p.m. • Tuesday and Thursday from 7:30 a.m. to 10:00 p.m. • Saturday from 7:30 a.m. to 4:00 p.m. WHAT YOU MUST HAVE? At least one year in a customer service, sales or call center environment. Basic understanding of computer troubleshooting principles, an asset. Basic conception of financial principles, in particular: Interest rate on a loan, the difference between a credit and a debit is a great asset. Excellent oral and written communication skills in French and English (30% English and 70% French) Experience in the financial or credit sector, an asset.. College diploma, a plus WE ARE PROUD TO BE: Montreal's Top Employers 2025 by Canada’s Top 100 Employers! Learn more: https://www.fairstone.ca/en/about/canadian-lender Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/ If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full time Job Type: Permanent RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025) Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca
