Seasonal (Seasonal) Job Title: Team Leader Location: Whistler, Canada Terms: Seasonal, full time roles available Pay: $23/hour base wage, plus tips Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required! About us: Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below: Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make. Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company. About the role: Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role. Perks and Benefits: Compensated Ski pass for Whistler Blackcomb Ability to ski everyday* (Barring any pass blackout days) Access to 645+ industry discounted brands through Expertvoice Discounted access to Rossignol/Dynastar/Lange equipment Location specific, customer service-based bonuses (4 total in-season) Primary Responsibilities: Opening and closing the shop daily Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift. Plan delivery routes, support calls and pickups for the current and upcoming shift. Respond to customer phone calls, text messages, emails and voicemails in a timely manner. Dispatch ski technicians on reactive support calls Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc. Upselling existing guests via phone calls/texts in predelivery communication Setting up the next shift for success Secondary Responsibilities: Sizing guests in the proper equipment for orders as they come into our system Schedule work assignments for the following shift. Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements Assisting labor management during slow periods Taking reservations and issuing refunds Assist with delivery and support service operations as needed Drivers License - All Certifications We love everything snow. The mountains, the skiing, the passion - it's who we are. It makes up our identity. We are looking for like-minded team members who are excited to spend a winter in the mountains and share their passion with our customers. Our Values: Service: Delivering legendary service Simple: Keep it simple Purposeful: Be purposeful in everything we do Curious: Be curious to continue learning and growing Give: Give back to our local communities With service to over 40+ resorts throughout North America and Europe, we make it easy for you to pick the market you want to live and work.
