POSITION SCOPE: The Customer Service Representative, under the supervision of
the Customer Service Supervisor, performs a variety of tasks to meet customer
needs by ensuring the customers have required information regarding their
shipment. The position requires excellent communication and interpersonal
skills, as well as good computer skills, planning and organization ability
necessary to perform the role effectively.
DUTIES AND RESPONSIBILITIES:
- Enhance customer relationships by providing exemplary customer service to
clients.
- Inform customers of other services available through Fastfrate or related
businesses
- Respond to customer queries regarding the status of their shipment, such as
bills of lading, proof of delivery, pick ups, delayed or lost shipments, etc.
- Maintain accurate manual and computer records of customer shipments.
- Anticipate and facilitate resolution to problems.
- Trace shipments as required.
- Coordinating special project PO pick and pack between the customer and the
dock
- Manage the special project orders from time of execution through to final
delivery.
- Main point of contact for special project accounts
- Liaise with branch or other personnel regarding damaged/refused freight,
packing slip details, contact information, POs, etc.
- Prepare and update reports for supervisor and sales representatives as
required, such as sales, on-time carrier, and manifest reports.
- Performs other duties as required.
QUALIFICATIONS:
- Minimum 5 years Customer Service experience in the Transportation/Trucking
LTL industry specifically
- Excellent interpersonal and communication skills
- Good problem resolution skills
- Good computer literacy, including MS Office
- Ability to work effective in a team environment or independently
- Disciplined, ambitious and self-motivated
- Ability to organize, schedule and follow instructions.
- Ability to work effectively under pressure to meet deadlines.
- Knowledge of transportation industry mandatory
Note: Candidates must have their own transportation as public transit is not
available.
Consolidated Fastfrate is compliant with all Ontario laws in providing
accommodation to persons with disabilities and provides an accessible
environment. We will accommodate persons with disabilities during the
recruitment and assessment processes and persons with disabilities will be
accommodated on hiring and during employment. Should you require accommodation,
please do not hesitate to request it.
