The Bilingual Client Service Specialist (Disability) is responsible for providing support to clients with their Life and Disability claims. This includes the day to day management of client requests, claim activities, and the ongoing general administration and maintenance of documentation regarding these activities. You will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem-solving skills, consistently pay attention to detail, and display sound work ethics. This exciting role includes the investigation of complex issues and management of client escalations. The Bilingual Client Service Specialist will: Develop and maintain relationships with clients and multiple insurance companies. Handle all inquiries from clients in a timely manner; interact with clients to provide information in response to inquiries about their claims. Day-to-day management of client requests, disability/life claims activities, and the ongoing general administration and maintenance of the documentation regarding these activities. Assist clients with the disability/life claims process flow. Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services. Ensure clients have the correct forms for disability and life claims; ensure claims are submitted within defined service level agreements. Liaise between the employer/employee and the carriers to ensure a smooth claim process. Track all claims, and follow up with carriers, employers, and employees where necessary. Maintain security and confidentiality of client information. To be successful as a Bilingual Client Service Specialist with People Corporation, you will need: Bilingual: English & French (Written & Spoken) 2+ years of experience in the group benefits industry. 2+ years working in a client focused environment with a commitment for service excellence. Disability administration experience is a requirement. All-star candidates will have: Excellent problem solving and troubleshooting skills. Excellent communication skills, both written and verbal. Ability to multi-task and prioritize to meet client and internal needs. What's in it for you: Learn by working alongside our experts Extended health care and dental benefits A retirement savings plan with company contributions A suite of Health & Wellness offerings Mental Health programs and support for you and your family Assistance for the completion of industry designations Competitive compensation At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders. Providing an inclusive, accessible environment is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com. We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul - once you join us, we want you to thrive. If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun, talk to us. To learn more about our Partner Firms, please click on the link below. https://www.peoplecorporation.com/en-ca/about-us/our-partner-firms Submit your information for future opportunities. Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com. For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.
