SalaryThe salary range for this position is CAD $49.20 - $67.08 / hour
Job SummaryWe are hiring a Relief Time Patient Care/Referral Coordinator, MH&SUS Psychiatric Intensive Care Unit (PICU) to join our team in Surrey, B.C.
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.
A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.
Important to know
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- Confirm you are legally entitled to work in Canada
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Detailed OverviewIn accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health and working collaboratively and in partnership with the interprofessional care team in the provision of person centered and recovery oriented care, the Patient Care/Referral Coordinator: provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the assigned unit(s); has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow; facilitates referrals, transfers and repatriations to and from the unit; participates in rounds and on relevant working groups/committees, and promotes awareness of mental health programs. Supports/participates in research, policy, quality improvement and risk management activities. The Patient Care/Referral Coordinator performs their duties with a unit or hospital focus and supports program and/or regional activities.
Responsibilities
- Applies established criteria and prioritizes admissions/intake, leads and facilitates actions related to daily patient flow, plans for patient discharge and appropriate patient placement/referral by ensuring the care team follows through on specific care paths and processes and by reviewing the admission/intake and discharge planning of patients and individual care plans to ensure optimal progression to discharge, in collaboration with the other clinical team members.
- Supervises nursing and nursing support staff and coordinates the work of the clinical team overall on a day-to-day basis; observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.
- Supports quality patient care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out patient/family education regarding illness prevention and health maintenance, acting as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and by coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
- Initiates/leads/supports plan of care conferences and rounds for the purpose of optimal patient care management according to best practice; disseminates clinical information to nursing/nursing support staff and other members of the clinical team.
- Works with Fraser Health and Vancouver Coastal Health acute inpatient psychiatry units, centralized access teams, and other resources to facilitate referrals, transfers and repatriations to and from the Timber Creek Psychiatric Intensive Care Unit.
- Monitors referrals from acute mental health sites and works collaboratively with sites, MH&SUS teams and other related programs to ensure efficient flow of referrals to promote maximum bed utilization.
- Provides consultation and guidance to MH&SUS, acute sites, other referral sources, families and service users on the interpretation and application of policies relevant to eligibility and access to bed resources.
- Facilitates timely admissions to appropriate bed resources by maintaining a bed occupancy database, ensuring comprehensive information is included in referrals to MH&SUS teams to prioritize placements of clients using established guidelines and policies.
- Identifies learning requirements of staff and, in conjunction with the Manager, Program Coordinator and Educator and other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
- Participates in or leads the investigation of complaints by patients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
- Assists in the development and provision of orientation and education regarding MH&SUS resources and system access.
- Works collaboratively with business partnerships and mental health teams to identify care capacity needs of Fraser Health communities and to develop strategies that reduce barriers to maximize bed utilization, this includes monitoring information from rounds and other acute utilization data.
- Participates on relevant planning groups and clinical meetings and committees to ensure a Fraser Health wide perspective in planning activities and to ensure strong linkages and relationships between tertiary programs, acute mental health sites and other relevant programs including non-FHA service providers.
- Works with Fraser Health information technology staff and clerical support staff to plan for and maintain databases, referral lists, web based information and other relevant data to effect optimum bed utilization and program efficiencies.
- Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits, and supporting implementation of teaching/learning when required.
- Assists the Manager or designate by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager or designate on staff performance appraisals, and providing feedback on optimal use of budgetary resources and regarding minor and capital equipment needs as requested.
- Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate.
- Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, hospital, program and/or regional level.
- Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
- Performs other related duties as assigned.
QualificationsEducation and ExperienceCurrent practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in the designated clinical area, or an equivalent combination of education, training and experience.
Skills and Abilities
- Clinical proficiency/expertise in the designated clinical area.
- Knowledge of community resources and health related support services
- Ability to supervise and provide leadership and work direction.
- Ability to coordinate patient assignments, in collaboration with staff.
- Ability to monitor staff workload and patient factors and adjust patient assignments accordingly.
- Ability to establish priorities for patient care, patient flow/discharge planning and overall daily operations of the designated unit(s).
- Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff.
- Knowledge of mental health, substance use, tertiary and acute inpatient psychiatry resources.
- Ability to communicate effectively both verbally and in writing with clients, families, staff and community agencies.
- Ability to facilitate and coordinate referrals and admissions to appropriate bed resources.
- Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.
- Ability to role model, coach and mentor best practices in patient care.
- Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff.
- Ability to support implementation of education based on changing practices e.g. legislation and technology.
- Ability to provide input into budgets and minor and capital equipment.
- Ability to communicate effectively both verbally and in writing.
- Ability to work independently and in an organized and self directed manner.
- Ability to problem-solve and effectively deal with conflict situations.
- Knowledge of the broad health care system and relevant community resources and agencies.
- Proficiency in the use of a personal computer and relevant applicable software applications.
- Physical ability to perform the duties of the position.
About Fraser HealthFraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.
