Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified
as Remote under our Hybrid Work Program Policy, where this position will work
primarily from a home office with occasional in-person attendance.
Role Summary
If you have a passion for skin care and Customer service and enjoy sharing your
knowledge with Team Members and Customers, then this could be the perfect role
for you! As the Product Support Representative, you will utilize your expert
level knowledge of skin care and Eminence's products to provide extraordinary
Customer service, education and support to Eminence Team Members, Spa Partners
and Retail Customers by answering phone calls, emails, live website chat, and
social media inquiries. You will report directly to the Product Support Team
Lead.
Responsibilities
- Provide extraordinary Customer service in a professional and friendly manner
via phone, email, and live website chat
- Maintain a high level of knowledge on Eminence’s products and services to
ensure all Retail Customers and Spa Partners are provided with accurate
information
- Assist Spa Partners and Retail Customers in navigating the Eminence website
- Act as a point of contact for all ingredient-related inquiries to all
Eminence Sales Representatives and Spa Partners
- Assist the Digital Marketing team in answering product and ingredient
questions received via social media and assist in creating blog content for
the Eminence website
- Provide extraordinary Customer service drawing upon esthetics experience to
problem solve skin conditions and concerns using Eminence Organic’s extensive
line of products
- Provide Retail Customers with details about where to purchase their desired
product and/or spa services within their geographic area, and help them
identify products to purchase when appropriate
- Act as a point of contact to help the Order Services team in the
consideration of any inquiries related to product returns
- Maintain and update a Frequently Asked Questions reference document for
answering questions regarding our company and products
Qualifications
- Background in the Esthetics or Health & Beauty industry – minimum 2 years
- Customer Service Experience – minimum 2 years
- Experience with Eminence product line – 1 year preferred
- Esthetic License/Certification – preferred
- Excellent verbal and written communication skills
- Ability to use initiative and independent judgment and problem-solving skills
- Customer complaint resolution skills
- Expert website navigation and web search skills to research, find, and
communicate information easily
- Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
The Application
Please submit a resume with a cover letter.
Closing date for applications: Thursday, August 7th, 2025, at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to
leading salons, spas, beauty professionals, and retail customers. For more than
10 years in a row, skin care professionals have voted Eminence Organic Skin Care
as their Favorite Skin Care Line and their favorite company for Product
Education. As a Certified B Corporation®, we are looking for Team-members who
seek to positively impact lives within our communities, give back through
philanthropic endeavours, and make choices to exemplify sustainability and be
stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are
passionate about maintaining an inclusive workplace that encourages and values
diversity.
EminenceCareers
