Is this job for you?
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous franchise locations!
Responsibilities
Maintain excellence in store merchandising, detail and customer service
Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures
Increase the store’s Average Sales, Closing Ratio and Return on Customer (ROC) while controlling expenses
Implement all sales and operations programs
Schedule staff for optimum coverage levels
Hold daily trigger talks and sales meetings
Develop staff through goal setting, coaching and performance evaluations
Organize and plan promotions and marketing events
Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction
Promote teamwork within all departments
Maintain store inventory levels and accuracy
Control and reporting of Accounts Receivable and Accounts Payable
Community involvement
Qualifications
High school diploma or equivalent; post-secondary education an asset
Minimum 3 years retail sales and/or customer service experience
2 or more years retail supervisory or management experience
Proven track record in sales, customer service, operations and merchandising
Exceptional interpersonal and communication skills, both verbal and written
Proven leadership skills
Highly developed problem solving skills
Excellent negotiating and closing skills
Working knowledge of retail systems
Good time management skills and work ethic
The desire to promote an extreme level of excellence and pride in customer service and store detail
Flexibility to work shifts, including evenings and weekends, as required
Why The Brick?
A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
Competitive remuneration package that will commensurate with experience
Career progression potential with plenty of access to ongoing personal and professional development
Employee discounts
A dynamic environment to showcase your leadership talents.
Apply now
The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com
