At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada.
We are looking for a Guest Service Agent to join our Hotel team in Iqaluit, NU. Reporting to the Operations Manager, Hotel, you will be the front-line representative for the hotel and will strive to provide an exceptional, proactive, and memorable experience for the guest.
Responsibilities:
Greet, register, and assign rooms to guests of the hotel
Verify customers’ credit, and establish how the customer will pay
Contact housekeeping or maintenance staff when guests report a problem
Make and confirm reservations
Assign and distribute room keys
Perform bookkeeping duties such as balancing accounts and conducting nightly audits
Keep records of room availability and guests’ accounts
Record guest comments or complaints, referring them to managers when necessary
Review accounts and charges with guests during the check-out process
Answer inquiries pertaining to hotel services, guest registration, and travel directions
Arrange tours, taxis, and restaurant reservations for guests
Qualifications:
Exceptional customer service and interpersonal skills
Professional appearance and attitude
Excellent verbal and written communication skills
Ability to problem-solve
Good organizational skills, able to multi-task, and is detailed-oriented
Flexible schedule (able to work evenings, weekends, and holidays)
Benefits:
Competitive pay
Extended health care including medical, dental, and vision coverage
Life insurance, drug coverage, and wellness programs
Discounts on rent at Northview properties
Vacation Travel Assistance for Northern employees
If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue to the next stage of the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
