You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book travel with ease.
As a Travel Advisor in Chase Travel, you will use your training and knowledge to serve as a trusted Advisor for one of our Chase Travel, client servicing accounts, identifying individual customer needs and providing them with exciting travel solutions. You will coordinate travel experiences by providing support for car rentals, and hotel accommodations. Additionally, you will support our customers by providing product and service information that will assist them in understanding the benefits we offer through our travel rewards loyalty program.
Job responsibilities:
Gains expertise in all facets of point redemption to effectively comprehend the travel loyalty program requirements tailored to individual clients
Serves as the intermediary between the customer and the service provider, facilitating the resolution of any issues related to their booking process
Provides timely, accurate and professional service to both internal and external customers
Achieves and exceed established customer service metrics and goals, ensuring satisfaction and loyalty levels
Collaborates effectively within a dynamic team environment, actively supporting colleagues and fostering a team work spirit to achieve shared objectives
Proactively keeping abreast of travel regulations and industry requirements to apply this knowledge as needed
Effectively identifies customer concerns and promptly apply efficient solution for optimal results
Works a flexible schedule during the clients’ servicing hours which may include weekends and holidays; Has the flexibility to attend staff and training meetings for ongoing updates in the travel industry, program guidelines, and office procedures, which may not be during your assigned hours
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters and take prompt corrective action where necessary or suggest alternative course of action which may be taken
Understands the Comprehension of our booking system to provide troubleshooting for members
Required qualifications, capabilities, and skills
Bilingual English/French required (verbal and written)
High School Diploma or GED
Customer Service experience required
Demonstrate effective communication and interpersonal skills
Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment
Proficient computer skills, including the capability to navigate multiple programs and systems simultaneously
Ability to quickly and accurately enter data in a script driven environment
Ability to work independently and function as a team member
Receptive to cross training opportunities and demonstrate willingness to acquire additional roles within the organization to enhance team flexibility and foster professional growth
Preferred qualifications, capabilities and skills
Customer service experience in an inbound call center environment, preferably in the travel industry
Intermediate to advanced knowledge/proficiency of GDS and/or other technology platforms including self-booking tools
