Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.
Attractions Supervisor Responsibilities:
Assist Attractions Manager in creating a fun and high-energy venue
Motivate staff on exceeding guest satisfaction and operating revenue targets
Assist with recruiting/hiring/training/scheduling/evaluating/counselling team members
Apply all operating equipment and cash control standards
Ability to multi task; stay calm under pressure
Complete inventory checks and departmental reports daily
Establish immediate credibility with guests and staffEnforce all health and safety/sanitation standards
Ensure adherence and completes all company systems and checklists
Must be able to work all positions with in the department
Other duties as assigned
Qualifications:
Demonstrated commitment in maximizing guest satisfaction in each stage of the guest experience. Demonstrated willingness/enjoyment to attend to the needs of others
Demonstrated ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
Demonstrated ability to lead/supervise a large team of operating staff. Sets high priorities/ standards
Demonstrated knowledge and conversational ability in order to train staff to provide an exceptional guest experience and to encourage both cross-promotion/sales of related restaurants/services
Trains and corrects staff, as required, in order to ensure all staff operate at a consistent level of performance;Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.Ability to quickly respond to changing work volume; high-energy level/speed.Self Starter flexible and able to work independently
Ability to work safely and in compliance with all health, safety, and sanitation standards
Able to lift 40lb , able to stand and or walk long periods of time.Willingness to work all shifts including days/evenings/weekends and holidays
To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA
We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.
