Night Auditor - Part Time
Basecamp Resorts, The Lodge Canmore
About Basecamp
Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise, Kananaskis, Golden & Revelstoke . We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the mountains.
Why Work for Us?
Quarterly gratuity program!
Discounted employee rates all at Basecamp properties.
Access to a health benefits plan.
Exclusive family and friends discount at Basecamp.
Growth and advancement opportunities with Western Canada's fastest growing hospitality company.
We have a friendly atmosphere.
We believe in working hard and having fun!
Position Overview
We require a part-time Guest Services Night Auditor who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for a candidate with the same drive and commitment.
Salary: $18.00 - $20.00 per hour
Location: Basecamp Lodge, Canmore
Shifts: Part-Time, permanent, 8-hour shifts (11:00pm to 7:00am)
Key Responsibilities
Respond to all forms of guest queries regarding current and future bookings through telephone, email and in person.
Respond to guest inquiries, concerns, complaints, and emergencies.
Reconcile all accounts in a timely manner.
Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction.
Addressing issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.
Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
Report any damages or repairs to the maintenance department.
Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc.
Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards.
Monitor properties at night to ensure security and quiet hour compliance.
Comply with the Basecamp Property Management Ltd policies, procedures, and Code of Ethics.
Uniform and personal appearance are kept clean and professional and are in accordance with the Basecamp Property Management Ltd standards.
Requirements
Demonstrate organizational skills and strong attention to detail.
Ability to effectively deal with internal and external customers.
Ability to read, listen and communicate effectively in English; both verbally and written.
Ability to accurately input information using Hotel Property Management Software.
Able to work well independently with little supervision.
Excellent guest services skills.
Must be proficient with the use of computers and telephones, including the use of Property Management Systems.
Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.
