Company Name:
PBS Systems
Job Location:
Calgary, Alberta
Job Type:
Full-time, Permanent
No. of Openings:
01
Internal Job Title:
DTO Trainer - Sales
Reports To:
Team Lead, DTO Accounting
Job Requirement(s):
Up to 2 weeks of travel/month within Canada and the US
“PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”
The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role:
As a Dealership Software Trainer (Sales Module), you will deliver training and support to new and existing customers on our Dealer Management Software (DMS). You’ll lead virtual sessions via phone and online platforms as well as providing onsite training during new client software installations. Your role is key to ensuring a smooth and successful onboarding experience.
This position will be based in our Calgary, Alberta head office and will require regular travel to customer sites across Canada, the U.S., and the Caribbean. Approximately 50% of your time will be spent working from the office, while the other 50% will involve onsite visits to dealerships as part of the software installation and training team.
*Please note this is not a sales position. Sales Dealership Software Trainers are responsible only for training users on the Automotive Sales Module of our software.
What You’ll Do
Develop proficiency and stay up to date with PBS Software Expertise
Master the process of training new customers on the accounting silo of PBS software
Proactively learn new products to expand our PBS knowledge
Conduct training sessions for our customers, in the assigned silo and when possible, in other silos as well
Perform installation tasks and serve as a reliable installation resource without the need for direct supervision
Confidently navigate and discuss the features of our Dealer Management Software to deliver exceptional support and solutions to our customers.
Build and maintain strong customer relationships by proactively identifying client needs and ensuring expectations are consistently met or exceeded
Accurately enter and update data into company databases and systems, ensuring completeness and correctness of information
Maintain documentation and update it as departmental processes evolve
Document tickets, investigate arising issues, and escalate them to the appropriate teams
Effectively prioritize and manage tasks independently, demonstrating sound judgment without requiring direction from Team Leads.
Promptly respond to both internal and external training requests
Share knowledge within your own silo and with others across the DTO (Dealership Training Optimization) team
Commit to continued education and cross-training activities
Ensure consistent monitoring of the client calls queue
Create and maintain a positive work environment
Perform other duties and responsibilities as assigned
What You Bring
MUST HAVE Skills:
1-2 years’ experience in a dealership environment
Strong computer skills are required, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). The ability to quickly learn and adapt to new software tools is essential
Able to travel within Canada and the U.S. up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license required
Additional Skills:
Excellent communication skills, including presentation and public speaking.
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions
Strong problem solving & trouble shooting skills
Effective time management & organizational skills, multi-tasking & prioritization
Outstanding documentation abilities
High School Diploma
What we offer:
Professional Development – Ongoing training, certifications, and career growth opportunities
Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive Health Benefits – Medical and dental coverage
Paid Time Off – Vacation time, personal days, and paid holidays
Inclusive Culture – A supportive, collaborative team environment where your voice matters
Employee Recognition – Regular appreciation programs and performance incentives
Competitive compensation package – Including a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, etc.
Staff discounts - GM, Dell, Goodlife and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
