Reports to
Snow Sports School Assistant Director, Director of Skiing
Position Overview
Location: Marmot Basin, Jasper, Alberta
Position Type: Seasonal | Full-time
The Snow School Sales Desk Coordinator is the frontline representative for the Snow Sports School Desk and Central Reservations Desk at Marmot Basin. This dual-role position involves assisting guests with lesson bookings, lift ticket and rental package inquiries, resolving booking issues, processing payments, and providing high-quality customer service both in person and via phone or email. This role requires a deep understanding of all lesson products, internal booking software (RTP), and guest services procedures. The coordinator will be responsible for all staff working on either the Snow School sales desk or the Central Reservations desk, they will work with accounting to ensure all Snow School points of sales are balanced and fulfilled throughout the season. The Snow School Sales Desk Coordinator will report directly to the Snow Sports School Assistant Director and the Director of Skiing.
Job Duties/Responsibilities
Snow Sports Desk Duties
Open and close the Snow School Desk (set up computer systems, float counting, till balancing).
Book, modify, and cancel private and group ski/snowboard lessons using RTP and the online Lesson Book (Google Drive).
Handle check-ins for all types of lessons, including Marmot Kids Camps, Private Lessons, Discover Lessons, and Mountain Clubs.
Process and fulfill orders for lift tickets, lesson packages, and rentals.
Coordinate lunch menus and logistics for full-day kids’ programs.
Maintain communication with instructors, supervisors, and other departments regarding lesson scheduling and special requests.
Handle specific lift ticket processing (e.g., instructor discounts, course conductor comp tickets, comp guest tickets).
Provide support for Vacation Camps, Never Ever Days, and Destination Bookings.
Train and assist staff in all of the duties described above.
Communicate performance of staff to Snow School assistant director and engage in performance appraisals where necessary.
Central Reservations Desk Duties
Respond to phone and email inquiries regarding lesson bookings, lift tickets, rentals, and packages.
Educate customers on using the online store, troubleshoot technical issues, and guide them through the purchase process.
Resolve online store account issues (e.g., RFID linking, profile duplications, password resets) using RTP and Aspenware.
Assist in ticket sales and Escape Card processing under special conditions.
Maintain accurate and complete records of bookings and transactions.
Qualifications
Required Skills and Qualifications
Previous experience in customer service or guest relations, ideally in a ski resort or recreational facility.
Comfortable using software systems such as RTP, Google Drive, and Microsoft Outlook.
Excellent verbal and written communication skills.
High attention to detail and organizational abilities.
Ability to work independently and handle high volumes of guests during peak times.
Positive attitude, with a strong focus on customer satisfaction and problem-solving.
Willingness to work weekends, holidays, and during busy operational hours.
Previous coordinator or supervisory experience considered an asset.
Preferred Qualifications
Familiarity with ski/snowboard lesson structures and terminology.
Experience using Point-of-Sale (POS) and reservation systems.
Multilingual abilities are considered an asset.
Ski and or Snowboard experience is considered an asset.
Work Environment
Indoor desk position with occasional interaction in outdoor/ski resort areas.
Fast-paced, guest-focused environment with collaborative teamwork across departments.
Supplementary
Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook” and “Terrain Park Training Manual”
Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”.
