Guest Support Worker
Posting Type: Internal (CUPE Local 5478)
Rate/Benefits: $24.75/hour | Full-time with benefits
Employment Type: Permanent Full Time
Location: Main Building
Shifts: 8-hour shifts (moving to 12-hour shifts in September); evening/weekend flexibility
The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.
What You’ll Do
- Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
- Build rapport using harm-reduction, trauma-informed, and person-centered approaches
- De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
- Collaborate with internal teams and external partners to ensure continuity of care
- Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
- Maintain accurate notes and contribute to communication and documentation
- Participate in team meetings, training, and service improvement initiatives
- Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands
- Open to cross-training across Mercy House
What You Bring
- Post-secondary education in healthcare, social services, or related field
- Experience in shelters, residential care, or community support
- Knowledge of community resources for those facing homelessness and addictions
- Strong communication, interpersonal, and problem-solving skills
- Ability to work with diverse populations and a commitment to equity and inclusion
- Comfortable with physical tasks (lifting up to 50 lbs)
- Able to work independently and in a team
- Clear Record of Conduct and Vulnerable Sector Check required.
Equivalent education/experience may be considered.
Candidates must have a satisfactory performance and attendance record, which will be considered during the selection process.
CLOSING DATE: EOD, Thursday, August 21, 2025
Apply here directly! Best of luck.
