WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.
Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.
Over seventy years strong—and still helping organizations work smarter and move faster.
WCD is currently seeking a Production Designer (PD) to join its creative services team, WCD Creative. The ideal candidate is a detail-driven designer with a strong sense of visual craft, excellent proofreading skills, and the ability to execute precise layout and production work across both print and digital platforms. This is a client-facing role that requires the confidence to work independently while building trusted relationships with top-tier customers.
The PD will be embedded onsite with key WCD enterprise clients, supporting their marketing and communications teams with high-quality, brand-aligned production design. While working in close connection with the broader WCD Creative team, the PD must be comfortable taking ownership of projects day-to-day, while maintaining strong communication with both the client and WCD leadership.
Core responsibilities include layout design, typesetting, file revisions, and preparing press- and digital-ready files with precision and accuracy. The role requires advanced proficiency in Adobe Creative Cloud, experience designing for both small and large format print and digital platforms (e.g., web, social, email, display), and the ability to manage multiple projects simultaneously with clarity and care.
The ideal candidate brings energy, curiosity, and a growth mindset—someone who thrives in a high-performing, fast-paced environment and values the opportunity to build relationships while delivering exceptional work. They are detail-obsessed, proactive, and adaptable to shifting client needs.
WCD Creative is an agile, Calgary-based design group operating as part of WCD’s Managed Back-Office Services. The team delivers strategic design thinking and exceptional creative solutions with unique end-to-end print and digital production capabilities. As a strategic extension of our customer’s marketing teams, WCD Creative focuses on high-impact projects that drive enterprise growth and strengthen long-term relationships. Known for being highly collaborative, innovative and responsive, the team brings creative ideas to life from concept through to execution.
The PD believes in a collaborative, inclusive approach to creative work and models the company’s core values: teamwork, integrity, excellence, bravery, creativity, and caring.
Reporting Relationships
Upward: Creative Services Manager & Design Lead
Indirect: Director, Design & Brand Strategy
Direct Reports: N/A
Specific Accountabilities
Collaborate closely with designers, art directors, and account leads to support the execution of design projects from concept to completion
Prepare accurate, technically sound production-ready files for print (brochures, large format signage, stationery, and marketing collateral) and digital outputs
Implement revisions, resizes, reformatting, and content updates based on client feedback and internal direction, ensuring all deliverables meet brand standards and production specifications
Perform quality control checks including preflight, proofing, and press checks
Support the creation of social media assets as needed
Participate in both team and customer critiques, brainstorming sessions, and ongoing learning opportunities to refine skills and stay current with design tools, technologies, and trends
Maintain well-organized files, clear version control, and accurate project documentation throughout the design process
Demonstrate strong attention to detail, time management, and ability to meet timelines and budgets across simultaneous projects
Communicates directly with clients, including following-up on project-related matters
Develop strong, trusted relationships with colleagues, clients, and stakeholders, acting as a collaborative and dependable team member
Support extended WCD teams in coordinating integrated campaigns and provide production coverage during peak periods or absences
Show openness to feedback, a proactive mindset, and a willingness to grow within a high-performing creative environment
Maintain and update the creative team’s scheduling platform (e.g., Monday.com), ensuring tasks, timelines, and priorities are current
Track project status, flag delays, and follow up with internal teams or clients to ensure deadlines are met
Support intake and resourcing by preparing project folders and reference files as needed
Contribution to Corporate Initiatives
Will be required to represent WCD as an onsite designer for top WCD customers and perform production and design-related work on a short-term contract
Demonstrate a strong team culture, work ethic, and behaviors consistent with WCD’s
core values
Qualifications
Education:
Bachelor’s degree or diploma from an accredited program and 2+ years in an agency environment.
IMPORTANT NOTE: A portfolio of work must be provided to be considered for this role. Please provide a link to/attachment of your portfolio and/or case studies. If you make it to the interview stage, we'll request that you present your portfolio and/or applicable case studies.
Skills and Competencies:
To effectively fulfill the role of PD, the following competencies are required:
Strong attention to detail and quality control across layout, typography, and file preparation
Highly organized with excellent time management and the ability to manage multiple projects simultaneously
Proficient in Adobe Creative Suite (InDesign, Illustrator, Photoshop); familiarity with After Effects, Figma, or XD is an asset
Highly efficient with Microsoft Office (especially Word and PowerPoint formatting)
Comfortable using project management tools (e.g., Monday.com) to track progress and maintain scheduling accuracy
Excellent communicator with strong follow-up skills and a proactive, solution-oriented mindset
Comfortable working independently and collaboratively in a fast-paced, deadline-driven environment
Ability to balance competing priorities and multiple projects, while meeting strict deadlines
Open to feedback, coachable, and eager to learn new tools, processes, and production techniques
Familiarity with brand guidelines, templating systems, and file/documentation best practices
Experience preparing clean, accurate, print-ready and digital files that meet brand and technical specifications and project deadlines
Contributes positively to team culture, demonstrates initiative, and supports others during high-volume periods
Experience with accounting or time-tracking platforms (e.g., PACE) is an asset
Working Conditions:
This position is based in Calgary and operates within a professional, fast-paced, and collaborative environment. WCD Creative fosters a high-energy, team-oriented culture that values responsiveness, accountability, and creative excellence.
The role is full-time, onsite at either WCD’s Calgary headquarters or embedded with one of our top enterprise customers. Standard working hours are Monday to Friday, 8:00 a.m. – 4:30 p.m., with some flexibility required based on project needs. A hybrid work model may be available depending on location and client requirements.
The role may occasionally require:
Participation in events, activations, or networking functions outside of standard business hours
Limited travel to client locations or company sites as needed
Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.
