Right Time Group of Companies is one of Canada’s leading residential HVAC and home services companies, operating 23 branches across British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Nova Scotia. With a team of dedicated tradespeople, technicians, advisors, and support professionals, we’re committed to delivering comfort, quality, and reliability to our customers coast to coast. Our culture is grounded in operational excellence, data-driven decision-making, and continuous growth.
Position Summary
We are seeking a strategic and hands-on Product Manager to join our Central Operations team. This role is responsible for driving the development and execution of product and service strategies across our national HVAC and home services network. By blending customer insights, data analytics, and cross-functional project leadership, this role will help shape offerings that drive both profitability and customer satisfaction..
This is a high-impact role for a leader who thrives at the intersection of data analytics, strategy, and execution— able to connect insights to action, align teams around priorities, and deliver results across a multi-branch operation.
Key Responsibilities
Lead the development and execution of product strategies and roadmaps across HVAC offerings
Define product requirements based on customer needs, market trends, and business goals
Lead and facilitate cross-functional collaboration between operations, sales, marketing and finance teams to deliver new products and service enhancements
Manage project timelines, deliverables, and communication across stakeholders with a focus on accountability and coutcomes
Analyze pricing structures and financial performance to support product positioning and profitability
Develop dashboards and reports to track product KPIs, adoption rates, and customer feedback; deliver actionable insights to business leaders
Conduct data mining and statistical analysis to identify opportunities for innovation or optimization
Monitor competitive landscape and recommend positioning strategies based on market intelligence
Ensure product documentation and go-to-market materials are complete and up to date
Drive continuous improvements by leading post-launch reviews and feedback loops
Provide ad hoc analysis and executive reporting as needed to support strategic decisions
Qualifications
Bachelor’s degree in Business, Marketing, Engineering, Economics, or a related field
3-5 years of experience in product management, project coordination, or business analytics—ideally in HVAC, home services, or a related industry
Proven experience managing product or service development from concept to launch with measurable impact on performance or profitability
Strong analytical skills with proficiency in Excel, Power BI, and data visualization tools
Familiarity with ERP/CRM systems (e.g., ServiceTitan) and product lifecycle management tools
Experience working in matrixed organizations or across distributed branch networks
Excellent communication skills with the ability to collaborate across departments and communicate with technical and non-technical stakeholders
Highly organized, detail-oriented, and capable of managing multiple priorities
Experience with Agile, Scrum, or similar product development methodologies is an asset
Working knowledge of pricing analysis, forecasting, and competitive positioning
Why Join Us
Play a key role in shaping product strategy and execution across a national HVAC network
Collaborate directly with executive leadership and cross-functional teams
Join a company with a strong reputation and a culture of growth, innovation, and customer focus
Be part of a data-driven team that values initiative, curiosity, and continuous improvement
What We Offer:
Competitive salary with performance-based incentives.
Comprehensive benefits package, including health, dental, and life insurance.
Eligibility to participate in a Retirement Savings Plan.
Professional growth opportunities in a dynamic and innovative setting.
A close-knit, supportive work environment that values collaboration and creativity.
