A Day in YOUR Life as a Maintenance Supervisor
This position requires availability in the afternoon and evening
Every person that enters our hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren’t even in uniform yet! You make your way to the employee change room and transform into to your, sharp, functional and professional uniform. You punch in at the time clock and energetically join your teammates in the Maintenance Department and ensure they feel valued!
Regardless of the time of day or length of shift you are ready to meet every guest and challenge with exceptional service and care!
You will start your day with a hand-over from the Maintenance Manager to understand what guest requests need been addressed and what the days priorities are before you meet with your team to review what needs to be accomplished for the day and by whom.
Focus immediately on any urgent maintenance requests that were placed understanding and appreciating that even the smallest inconvenience can sour a guests experience at the hotel. Issues like a running toilet, dripping faucet or a finicky door lock all have the ability to create a poor guest experience, a poor guest review and in turn cause future guests to reconsider making a reservation with us. Our intention is always to provide the best guest experience possible.
When you meet with your PM team typically at 3 - 4pm you will allocate guest maintenance requests which take priority over everything. These requests will continue to roll in throughout the day, and your job will be to manage them all quickly and professionally in addition to your schedules preventative maintenance duties.
Your ability to return your focus back to preventative maintenance projects is key to achieving the annual budgeted projects/timescales such as Room care and other improvement projects throughout the building as these are equally important as they help protect our assets and ensure that all areas of the hotel, including guest rooms, public spaces, and back-of-house areas are well-maintained and functioning properly.
As a Supervisor and leader of the department, you will provide instructions on which projects to tackle and offer guidance on prioritizing tasks for your team. We rely on you to set high standards for the quality of work and completion deadlines. You must remain vigilant, always looking for opportunities that require attention. Once your team is set for the day the ever changing projects keep you energized and focused. Examples of work will range from team leadership and coaching, ensuring tracking systems are used correctly, as well as participating in trades as painting ceilings and trim, to repairing tile, furniture or intermediate plumbing. Heck, you could even be called upon to assist with a major project refurbishment or emergency repair responses requiring water shutdown and a quick turnaround. Whatever it is, you’re ready for the challenge. By the time you leave you are more than satisfied that our guests are all taken care, the team has been productive and the hotel is in great working order.
Who you are and why is this important…
Enthusiastic, Attentive and Approachable
Ensuring our guests and teammates feel accommodated and comfortable.
Organized & Communicative
Clear, concise communication between leadership, team members and guests alike creates a smooth operation.
Excellence in prioritizing and tracking work order execution and targeted Preventative Maintenance schedules
Effective Multi-Tasker
Personal interactions, work orders and on-going projects are always in play.
What happens behind the scenes of all those interactions…
You follow company policies such as looking professional and being respectful of guest privacy and availability for repairs, and any other requirements for the processes as outlined by your department leaders;
Stay one step ahead of team and guest’s needs including and not limited to recording and acting on their preferences, handling their requests, questions and concerns;
Maintain a calm and welcoming demeanor while multi-tasking to handle guest interactions at the same time as your daily work orders and preventative maintenance tasks;
Listen respectfully when guests have complaints or team have concerns. Empathize and work with the guest in an efficient manner to come to a resolution or loop in your manager when necessary to ensure the staff and guest have a satisfactory resolution to their requirement;
Follow all company and brand standards to protect the product including and not limited to guest rooms, public areas and back of house areas.
What are we looking for..
5th class engineering ticket
Leadership / Supervisory experience.
Significant experience in maintenance/repairs.
Significant experience in working with contracts, suppliers and 3rd party trades people
Skilled in tile work, dry wall, finishing, painting, plumbing, electrical
Plumbing and Electrical tickets an asset.
Flexibility to work a variety of shifts. (Weekends and afternoon shifts)
Ability to be assigned “on-call” out of hours and where required
Ability to be on your feet for the duration of your shift.
The understanding that SERVICE is the key to any successful business.
Ability to work independently with no supervision
Able to comply with H&S requirements and prioritizing safety above all.
