Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: To present a professional image of Hope Acres to both the public and the residents living within the facility, maintaining a high level of courtesy as well as accurateness in matters of clerical responsibility. To assure the security of the premises, the safety of the residents, and the smooth running of the building RESPONSIBILITIES AND ACTIVITIES To monitor activities of Program Clients as required To provide any requested information, assist with Client orientation to Centre regulations and schedules. To oversee and assist with supervision of Clients during daily tasks, as needed To provide support, assistance & encouragement to Clients Perform all necessary Clerical duties for Client documentation, Log Book entries, Sign Out Sheets, Visitor information and other required Forms To make necessary referrals to other staff as needed To make Public Address Announcements for Clients or Staff as necessary To conduct scheduled rounds of all areas of property as outlined by Supervisors and be familiar with all required Fire, Health and Safety measures and procedures. Supervise fire evacuation and safety procedures during Shift To monitor Client activities in Smoking Area as required To take Client attendance at scheduled activities as required To ensure that Clients’ late-night snack is made available at scheduled time To provide accurate and timely Conduct Reports on Client activity to Program Coordinator and/or Directors/Supervisors if required To answer, monitor telephone, routing calls to appropriate Department(s) and staff To conduct Drug Screening on Clients as required, and at all times when a client returns to the property following a pass. To make a written report on Client status to team on duty (Monday – Friday) at end of shift To check packages and bags of Clients returning from off-grounds activities. To attend all Seminars, Training Sessions or Staff Meetings as required. To be knowledgeable of all guests to the property, being aware of their activities and whereabouts. In the case of those visiting with clients, have the guests sign in and out in the register placed at the Front Desk. To immediately notify the On-Call staff if clients are late when returning from pass, following a 15 minute grace period. To contact the On-Call staff when any type of serious occurrence takes place. • Complete other tasks as required ESSENTIAL SKILLS AND QUALIFICATIONS Degree or Diploma in one of the Human Services professions KNOWLEDGE, EXPERIENCE OR TRAINING IN: Pleasant, courteous and professional telephone manners Respectful and professional towards clients, public, students and staff Ability to maintain a high degree of confidentiality Keyboarding and demonstrated knowledge of Microsoft Office applications as well as email and internet applications. Willingness to learn and accept supervision Networking, Referrals and strong knowledge of resources Knowledge and experience with concurrent disorders Knowledge of culturally competent practices Knowledge and experience with data management systems (e.g. EMHware) and Outcome measurements Awareness and experience with marginalized and vulnerable populations Basic First Aid/CPR Certification an asset Proficient in English language, second language an asset Upon hiring, successful candidate must provide: A current Vulnerable Sector Screening WORKING CONDITIONS: Office setting, long periods of being seated, using computer, phone systems Little to no travel Compensation: The target hiring range for this position is $18.99 to $23.73 with a maximum of $28.48. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
