VetStrategy is the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country. Being part of VetStrategy is about being part of something bigger—an ever-growing community where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners.
Job Summary
The Clinic Support Specialist plays a key role in enabling veterinary clinic teams to deliver efficient, high-quality care by providing front-line support, hands-on training, and operational guidance; particularly focused on Practice Management Software (PMS). This role supports clinics by resolving system and process-related inquiries, assisting with onboarding and adoption of tools and workflows, and driving operational consistency through targeted enablement
What You’ll Do
Be the First Point of Contact for Clinic Support
Manage incoming inquiries through our centralized ticketing system.
Troubleshoot and resolve questions related to workflows, SOPs, and PMS features (scheduling, invoicing, medical records, reporting).
Escalate complex issues when needed and track recurring challenges to improve future training.
Deliver Expert PMS Training
Provide day-to-day guidance and troubleshooting for clinic teams.
Facilitate engaging, interactive training sessions for new hires, clinic openings, and new software updates.
Develop practical resources—job aids, how-to guides, video tutorials—to support ongoing learning.
Enable New Clinics to Thrive
Support onboarding of new clinics and team members, ensuring smooth adoption of systems and processes.
Collaborate with IT, Operations, and other teams to deliver a seamless onboarding experience.
Provide post-implementation coaching to reinforce best practices.
Drive Continuous Improvement
Identify patterns in support requests and suggest proactive solutions.
Update training materials to reflect new features, workflows, or policy changes.
Share insights with cross-functional teams to help shape tools and processes.
What We’re Looking For
Bilingual (English & French) – you’re comfortable supporting clinics in both languages.
Strong communicator who can simplify complex processes.
Experienced with software support, ideally in a healthcare or veterinary setting.
Skilled at training others—both in-person and virtually.
A problem-solver who enjoys helping others succeed.
Why You'll Love Working With Us:
Relationship Focused: We build and maintain personal connections and trust in every interaction.
Collaborative: We value different perspectives and work together to find the best solutions.
Honest and Transparent: We speak the truth and support one another without fear of negative repercussions.
Humble: We're all in this together, with no room for ego or hierarchy. We appreciate and support each other.
Patient-Centric: Every decision we make is based on the impact on patient care, client service, and hospital teams.
Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to careers@vetstrategy.com.
