Company DescriptionEmbrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!Job DescriptionAt Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director, Conference Services and Catering will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client.Summary of Responsibilities:
Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceDirect and manage all activity related to the Catering office, ensuring all service standards are followedResponsible for all catering, from booking to execution and conference services from the time a contract becomes definite to executionPrepare an annual budget for approval and administer that budget in a fiscally responsible mannerEstablish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat businessConduct site inspections as requiredDevelop annual business plans for the department in conjunction with the Director of Sales & MarketingEnsure that function bookings, group resumes, event contracts and banquet event orders are prepared and distributed accurately and efficientlyEnsure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clientsWork closely with the Director of Food & Beverage to prepare monthly forecastsBalance operational, administrative and Colleague needsFollow departmental policies and proceduresDrives function space optimization/maximization to ensure the best utilization of space for guest experience and financial performanceLead a team of Conference Service ManagersOnboard new team membersLead training and recruitment effortsFollow all safety policiesOther duties as assignedQualificationsPrevious leadership experience within a similar role requiredComputer literate in Microsoft Window applications and relevant computer applications required University/College degree in a related discipline requiredExcellent communication skills, both written and verbal requiredStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to focus attention on guest needs, remaining calm and courteous at all timesProactive, detail oriented, and able to work collaboratively across teams to drive results and deliver memorable experiencesAdditional InformationJob Perks & Benefits:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with AccorVisa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
