Date Posted: 08/19/2025
Req ID: 44891
Faculty/Division: Operations and Real Estate Partnerships
Department: Food Services
Campus: St. George (Downtown Toronto)
Position Number: 00041460
Description:
About us:
Catering and Event Services is a part of the campus Food Services organization, providing a wide range of affordable, sustainable, and nutritious food options to our community through excellent service, commitment to our environment and celebration of food to reflect our diverse community. The Catering and Event Services department is responsible for Chestnut Conference Centre, St. George Catering, and Campus Beverage Services. Providing food, beverage, and event services to groups from 5 to 2500.
Your opportunity:
Under the direction of the Catering Manager, and in collaboration with the Senior Catering Supervisor and the Senior Banquet Supervisor, the Catering &Banquet Supervisor is an on-site point of contact for our event clients and is responsible for the daily operations of the unit. Responsibilities include assisting and directing clients while providing a high level of customer service. The incumbent willlead a team of casual event staff in diverse locations on campus, while providing an equally diverse range of food and beverage services. Duties include but are not limited to: catering and event logistics, preparation, execution and on-site supervision.The incumbent will assist with employee scheduling and payroll, respond to and resolve service issues. The incumbent will also meet and greet clients and make recommendations for service improvements.
Your responsibilities will include:
- Directing the activities of a group all performing a similar function
- Providing detailed explanations on guidelines and expectations to staff
- Determining logistical details and activities for events and/or programming
- Checking completeness of event information
- Coordinating schedules of staff and coordinating the recruitment and training process of casual staff
- Analyzing client needs and making recommendations on event logistics and options
- Providing food handling training and ensuring compliance to government food safety regulations
- Keeping a record of any incidents or events that happen during a shift
Essential Qualifications:
- College Diploma (2 years) in Hospitality, Culinary, or Event Planning, or acceptable combination of equivalent experience
- Minimum three years' of experience in off-site catering and banquet experience
- The ability to execute events fromstart to finish, including setup, service, and breakdown
- Experience in handling customer inquiries and resolving complex guest concerns
- Experience directing a team performing similar functions, including scheduling staff, and coordinatingthe recruitment, onboarding, and training of casual employees
- Experience in directing and motivating staff, ensuring they adhere to established standards and procedures
- Demonstrated ability of the use of catering software’s and banquet event orders
- The ability to manage multiple tasks simultaneously and prioritize effectively is critical
- Strong verbal and written communication skills to interact effectively with guests, staff, and other departments
- Must be inpossession of a Provincial Class 'G' driver's license in good standing
- Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook, MS teams)
To be successful in this role you will be:
- Accountable
- Articulate
- Communicator
- Diplomatic
- Multi-tasker
- Organized
- Problem solver
Closing Date: 08/28/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Ancillary Operations
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 08 -- $63,963. with an annual step progression to a maximum of $81,797. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary Services
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
