Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing
reliable and secure satellite-delivered communications solutions worldwide to
broadcast, telecommunications, corporate and government customers for over 50
years. Backed by a legacy of engineering excellence, reliability and
industry-leading customer service, Telesat has grown to be one of the largest
and most successful global satellite operators.
Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network,
scheduled to begin service in 2027, will revolutionize global broadband
connectivity for enterprise users by delivering a combination of high capacity,
security, resiliency and affordability with ultra-low latency and fiber-like
speeds. Telesat is headquartered in Ottawa, Canada, and has offices and
facilities around the world.
The company’s state-of-the-art fleet consists of 14 GEO satellites, the Canadian
payload on ViaSat-1 and one LEO 3 demonstration satellite. For more
information, follow Telesat on X and LinkedIn or visit www.telesat.com
[http://www.telesat.com/]
The Netcracker Application Specialist is responsible for the administration,
configuration, and support of the Netcracker OSS/BSS suite, ensuring seamless
integration with business processes and delivering continuous improvements in
system performance, availability, and functionality. This role serves as a key
liaison between technical teams, business users, and external vendors to ensure
optimal use and evolution of the Netcracker platform in line with organizational
goals.
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Key Responsibilities
- Configure, customize, and support Netcracker OSS/BSS modules including Order
Management, Inventory Management, Service Fulfillment, and Billing.
- Monitor application health and performance; identify, diagnose, and resolve
application-related issues promptly.
- Collaborate with business and IT stakeholders to gather requirements and
translate them into technical specifications.
- Participate in system upgrades, patch management, and release deployments,
ensuring minimal disruption to operations.
- Support system integration efforts between Netcracker and other enterprise
systems (e.g., CRM, ERP, network management tools).
- Analyze and optimize application workflows to improve user experience and
operational efficiency.
- Provide Level 2/3 support for incidents and service requests related to the
Netcracker platform.
- Work closely with Netcracker vendor support for issue resolution and change
requests.
- Develop and maintain technical documentation, standard operating procedures,
and user guides.
- Assist in user training and onboarding related to Netcracker systems and
tools.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology,
Telecommunications, or related field.
- 3–5 years of hands-on experience supporting or implementing Netcracker
OSS/BSS applications.
- Solid understanding of telecom business processes (order to cash, service
provisioning, customer lifecycle management).
- Experience with relational databases (Oracle, PostgreSQL), UNIX/Linux
environments, and shell scripting.
- Familiarity with integration technologies such as SOAP/REST APIs, XML, and
middleware platforms.
- Strong problem-solving skills and the ability to work under pressure in a
fast-paced environment.
- Knowledge of ITIL practices and experience using ITSM tools (e.g.,
ServiceNow, Remedy).
- Experience with network inventory and resource modeling within Netcracker.
- Understanding of DevOps practices and tools (e.g., Jenkins, Git, Ansible) is
a plus.
- Excellent communication and collaboration skills across technical and
non-technical teams.
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At Telesat, we take pride in being an equal opportunity employer that values
equality in the workplace. We are committed to providing the best candidate
experience possible including any required accommodations at every stage of our
interview process. All qualified applicants that have been selected for an
interview that require accommodations, are advised to inform the Telesat Talent
team accordingly. We will work with you to meet your needs. All accommodation
information provided will be treated as confidential.
