Company: Finning Canada Number of Openings: 1 Worker Type: Temporary (Fixed Term) Position Overview: Join Our Team as a Technology Support Advisor – Be the Driving Force Behind Innovation in Mining Technology! Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences and fluent in Spanish? We’re looking for a dedicated and customer-obsessed Technology Support Advisor to champion the performance and reliability of the cutting-edge MineStar suite of products. In this pivotal role, you’ll be the go-to expert for our customers—managing support tickets with precision, diving deep into technical challenges, and ensuring seamless functionality across multiple modules. Your proactive mindset will help shape smarter systems, refine support policies, and continuously elevate our technical solutions. If you're ready to make a real impact in a high-tech, high-stakes environment, we want to hear from you! Job Description: Oversee successful deployments and upgrades of mining technology solutions remotely. Provide ongoing technical support to customers and internal teams. Deliver product and user training for customers and internal resources. Act as a technical resource for product-related inquiries and issues. Support product installations and demonstration projects. Manage customer relationships and ensure the highest level of satisfaction. Develop and maintain effective internal and external relationships. Represent Finning in a professional and ethical manner. Qualifications: Diploma in technical engineering or related field. Must be fluent in Spanish to communicate with Finning South America. Experience with database/radio communications/IT. Familiarity with asset management technology solutions (e.g., MineStar, Wenco, Modular). Demonstrated experience in project management. Excellent customer service and communication skills. Strong project management and problem-solving abilities. Time management skills with the ability to prioritize tasks. Strong interpersonal skills and the ability to work independently. Understanding of mining operations, mechanical equipment, electronics, GPS technology, and radio communications. Note: This position is based out of our Edmonton office. Hybrid position, 2-3 days per rotation in office. 7 x 7 rotation, 2 rotations of day shift and 1 rotation of night shift. 12-hour shift. Permanent, full-time role. Competitive salary, pension, and benefits. Employee Share Purchase Plan and RRSP options. Paid vacation. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
