Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. Position Summary: We are seeking a performance-driven Employee Learning Specialist (12 Month Contract) to elevate the employee experience through premium, purpose-built learning programs. In this role, you will design, develop, and launch best-in-class training solutions using the ADDIE instructional design model, tailored to the fast-paced and detail-oriented world of luxury retail. You will be responsible for creating beautifully branded and highly effective learning assets, including Articulate-based eLearning, job aids, sales tools, and onboarding guides, ensuring employees are equipped to deliver exceptional client service and uphold our brand standards. Key Responsibilities: Conduct needs analyses by partnering with store leaders, regional teams, and corporate office stakeholders to identify learning gaps and performance opportunities. Design learning experiences that align with luxury brand values, sales excellence, and client experience goals using the ADDIE model. Develop engaging, visually refined training content including: eLearning modules using Articulate Storyline and Rise Facilitator guides for in-store or virtual instructor-led sessions Job aids, reference cards, and sales enablement tools Onboarding guides and product knowledge briefs Deliver or coordinate pilot sessions and train-the-trainer programs, supporting adoption across stores and markets. Leverage feedback, training data, and field insights to evaluate program impact and continuously refine content. Maintain consistency with brand standards and tone, ensuring all learning materials reflect the luxury retail experience. Collaborate with cross-functional partners (Visual Merchandising, Marketing, HR, Product, and Retail Operations, ect.) to align content with seasonal campaigns and product launches. Manage multiple learning projects with excellence in execution, meeting strict deadlines while upholding creative and instructional quality. Required Qualifications: Bachelor’s degree in Education, Instructional Design, Human Resources, or related field, or equivalent experience Minimum 1-3+ years in instructional design or training development, preferably in a luxury, fashion, or high-end retail setting Advanced proficiency in Articulate 360 (Storyline & Rise), MS Office, and/or Google Workspace Proven experience designing elegant and effective learning tools such as job aids, product cards, and visual guides Strong grasp of adult learning theory, behavior-based training, and retail learning strategies A refined visual eye for layout and design to ensure training materials are brand-aligned and engaging Excellent communication, storytelling, and interpersonal skills Ability to manage multiple priorities while delivering under tight timelines in a high-performance environment Preferred Qualifications: Articulate Rise and 360 proficiency Ability to create and edit videos Familiarity with luxury retail service standards, KPIs, and selling behaviors Experience using an LMS (Saba) Fluency in French is a plus Graphic design experience (e.g., Canva, Adobe Creative Suite) a bonus #SSC Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.
