Synopsis of the Role The Canadian Consumer Solutions (CCS) organization at Equifax is seeking a results-oriented Director of Program Management and Analytics. The role will report directly to the Line of Business leader. The CCS organization provides products to consumers focused on ID and credit protection to Canadians. The products help protect consumers from online threats by preventing access, and also helping consumers recover if their id is stolen impacting their financial health Products are provided to consumers via web, phone and partner channels. The ideal candidate will bring experience across three focus areas and should be comfortable navigating between strategic thinking and hands-on executions Product Strategy & Delivery Lead the end to end product lifecycle for data and analytics initiatives - from identifying customer and business needs to prioritizing competitive features, defining roadmaps, and delivering results across multiple teams. Data - Driven Decision Making Use tools like Looker, SQL/Big Query, Excel, Google Analytics to analyze performance, uncover trends, and generate actionable insights to inform product decisions and optimize outcomes Financial & Vendor Management Oversee product budgets, forecasting and reporting while also managing relationships with third party vendors to ensure on-time, on budget delivery of high impact solutions. What You'll do Manage performance analytics for the business via specialists, including making meaning of trends, strategic implications and next steps for the team and its partners. Deliver ad hoc needs of the business with speed and strategic oversight. Manage specific project budgets, objectives, strategies, planning and execution of the program, operations management and program reporting including annual plan. Drive strategic Technology initiatives that are focused on having a significant positive impact on revenue and client satisfaction. Align strategic goals to overall program goals and ensure an integrated approach and success story. Lead design, implementation and management of product development and strategic technology initiatives including approval process. Work with the business team and partners to deliver detailed designs for business cases and projects. Monitor and communicate program measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management. Drive communications with leadership across the business. Direct resources, stakeholders and deliverables aligned across multiple interdependent projects within the business. Ensure program deliverables align to the business desired outcome and support business initiatives and strategies. Understand and drive implementation of Equifax global and industry best practices for business measurement, data and analytics applications, and CX approaches to ensure business success aligned to digital acquisition, consumer lifecycle engagement, partner opportunities, and customer experience. Act as the communications conduit to the Line of Business leader as required and other executive sponsors. Conducts periodic briefings/status updates. What Experience you need 7+ years of experience in a combination of project management and product management, Analytics and Insights is a must A minimum of 3 to 5 years of experience within Financial services experience, preferably with exposure to retail customers and credit Experience with working in D2C or a subscription-based business for at least 3 years 3 to 5 years of Previous experience of analytics experience including customer, product and financial management. Strong analytical & problem-solving skills; comfortable leveraging large amounts of data from various sources to drive decisions. Analytical skill set / tools including: Data Analysis - Excel, SQL/BigQuery. Business Intelligence Platform - Looker. Data Visualization - Tableau, Looker Studio. Tag Management - Google Tag Manager, Google Analytics , Bluetriangle A passion for evolution, revolution, and continuous improvement to drive direct to D2C and B2B2C experiences What could set you apart MBA CPA or PMP designation Familiarity with Big Query Experience with analytics or managing analytic teams Bilingual in English and French an asset (preferred, but not required) Primary Location: CAN-Toronto-5700 Yonge Function: Function - Product Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).
