Job DescriptionAbout the Role
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store’s strengths, opportunities, and competitors. You’ll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilitiesCustomer Sales & ProfitResponsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategiesRepresent yourself and the H&M brand positively during all customer interactionsEstablish, analyze, and follow up on sales & budget goals, and create plans to optimize resultsEnsure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our productsFollowing up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiativesSchedule to budgeted hours plan in line with sales budget and commercial activitiesEnsure correct routines in fitting room and checkout, including transaction, returns and exchangesBe aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledgeManage store maintenance in a cost-efficient wayEnsure all admin routines for both people and operations are handled in a correct wayFashion & Trend AwarenessKeep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etcEnsure your team provides product and fashion knowledge as well as other relevant information during customer interactionsEnsure good understanding of the local area of your store, customers, competition, and fashion trendsTeam & DevelopmentResponsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your teamComplete performance evaluations and succession planning to support business needs & teamRetain and share your knowledge and skills with your teamStrong collaboration with Area team and store leadership team including VMsEnsure excellent communication & professionalismResponsible for the teams planning & schedulingRegular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etcEnsure all procedures, routines, security, and legal requirements in all areas of the store are followedParticipate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future developmentRetail Operations/ Visual & Commercial ExecutionEnsure a clean and tidy sales floor and back of house.Ensure high fashion quality, visual and commercial product presentation, with great garment care.Ensure good stock levels and provide input on allocation to relevant area or sales market colleaguesResponsible for & supports with the daily opening & closing of store routines and processesEnsure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards, processes, utilizing all tools and technology providedUpkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc)Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the storeUpdate & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc)QualificationsWho You AreTo be a successful and effective Store Manager, you’ll be a strong leader who enjoys taking responsibility for others.Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics.Relevant experience working in a leadership position that you can apply to your roleRetail management and retail operations experienceExperience collaborating closely with a team
Why You’ll Love Working at H&MWe value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you’re encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COSAdditional InformationPay Status: Salary
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.Inclusion & Diversity:H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.Company Description:At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
