As the Senior Claims Manager, you will lead Ledcor’s enterprise-wide claims program, overseeing the full lifecycle of insurable claims from notice of loss through to final settlement. You will provide strategic direction on claims resolution, develop and implement efficient processes, and ensure strict compliance with policy and regulatory requirements. In this role, you will build and maintain strong relationships with internal and external stakeholders across a variety of industries and jurisdictions. You will manage and advocate for Ledcor’s interests in claims involving a broad portfolio of corporate and project-specific insurance policies in both Canada and the U.S. Additionally, you will lead and mentor a team of claims professionals, offering guidance, support, and professional development opportunities to drive performance and ensure the effective handling of claims across the organization. The ideal candidate comes with a passion for claims compliance, strong communication skills, and a solid understanding of corporate best practices. Join our Risk Management team in Edmonton or Calgary, AB or Toronto, ON! Essential Responsibilities: Oversees end-to-end management of 350–500 self-insured claims annually across 40+ corporate and project-specific policies, covering property, auto, equipment, liability, and specialty claims Provides strategic guidance on complex insurance claims across all business areas, leveraging deep industry, legal, and policy expertise. Leads and develops a high-performing claims team through mentoring, performance metrics, training, and implementation of technology and best practices to drive efficiency and outcomes Manages complex property, liability, and specialty claims across Canada and the U.S., from initial loss through settlement, coordinating third-party specialists and advocating for coverage to minimize Ledcor’s exposure and secure optimal outcomes Provides strategic claims guidance to operating groups, balancing operational goals with cost-effective resolution strategies, pursuing recoveries, and representing Ledcor in negotiations and settlement conferences Oversees the Risk Management Information System (RMIS), ensuring accurate claims tracking, reporting, and system enhancements to support operating groups and senior executives Collaborates with finance, reporting teams, and operating group leaders to align data structures, enhance KPIs, and develop dashboard reporting for effective claims analysis Manages the financial aspects of the claims program, including invoice approvals, reserving strategies, and loss reporting, while coordinating with captive insurance managers to ensure accurate and timely claim submissions and cost forecasting Serves as the primary claims management expert and liaison for internal stakeholders and external partners, leading insurer negotiations, supporting insurance strategy and renewals, and fostering strong relationships with brokers, adjusters, and insurers to enhance company reputation and ensure compliance Qualifications: Minimum 10 years of experience in a claims environment, including at least 5 years in a supervisory role Proven expertise in adjusting complex and litigated claims across general liability, construction, professional, and environmental impairment lines Broad industry experience, primarily in construction (Canada and the U.S.), with exposure to aviation and marine claims an asset Proficient in RMIS systems, Microsoft Office, data management tools, and business intelligence reporting platforms Strong analytical, negotiation, and communication skills (both verbal and written) Additional Information The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America. Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge. Employment Equity At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. We're a diversified construction company, made up of teams of people who are proven in their industries. All working to design, build, transport, operate, and maintain projects all over North America. But we believe that projects are about more than concrete and steel. They're about people and the power of partnerships. Partnerships with our employees, our communities, our contractors and clients. We believe in building trust in the places where we do business—whether that’s by engaging honestly, by giving back, by putting safety first, or by looking for smarter, more sustainable ways to get the job done right.
